IT Technician Apprentice

VOCOSA LTD

Reading

On-site

GBP 12,000 - 18,000

Full time

4 days ago

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Benefits offered by this job

Career progression opportunities

Full-time position after Apprenticeshi

Job summary

VOCOSA LTD in Reading is seeking an Apprentice IT Technician to provide high-quality user support and helpdesk services. You will work across on-site and cloud environments, assisting with hardware deployments and network maintenance to support schools and private sectors.

The role offers hands-on training, progression opportunities, and a clear pathway to a full-time position after completion of the apprenticeship.

Qualifications

GCSE English and Maths at grade 4/C or above.
Strong IT hardware knowledge and OS familiarity (Windows/Mac).
Experience with IT onboarding, O365, Google Cloud for Education and policy tools is a plus.

Responsibilities

Provide high quality end-user support via helpdesk tickets.
Prioritise and respond to tickets promptly.
Test and troubleshoot end-user devices (PCs, laptops, tablets, Chromebooks, phones, printers).
Install, upgrade and remove hardware across sites weekly.
Maintain physical and cloud storage.
Ensure systems are well administered.
Develop and improve existing infrastructure and processes.
Assist in site cabling installations (including fibre, data).
Add devices to networks across sites.
Monitor DNS, firewall and network services daily.
Assist in setting up new systems as schools move to the cloud.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Presentation skills

Administrative skills

Analytical skills

Logical

Team working

Creative

Education

GCSE English (4/C or above)

GCSE Maths (4/C or above)

Tools

DNS

Active Directory

Job description

Introduction

This is an exciting opportunity for an Apprentice IT Technician in the Reading area to help maintain, support and enhance the IT solutions we supply our customers.

About the Employer

Vocosa IT offers a wide range of services that include the installation and maintenance of IT, AV and CCTV solutions in a variety of settings including private business and education. Vocosa offers support across England and Wales and provides 1st, 2nd & 3rd frontline IT support for users across all systems.

What You'll Do

You will need to provide high quality support to our users via the helpdesk ticketing system
Prioritise and respond to tickets in a timely manner
Apply testing and troubleshooting to end-user devices (PCs, laptops, tablets, Chromebooks, telephones, printers, LED panels & interactive panels
Weekly tasks to install, upgrade and remove hardware across sites
Maintenance of physical and cloud storage
Ensure that our systems are properly administered
Develop existing infrastructure and processes
Work within the installs team to install cabling on sites, including fibre, data etc.
Adding devices to networks across sites
Daily monitoring of networks, focusing on DNS, firewall etc.
Opportunity to set up new systems and maintain them as schools move to the cloud

Criteria for Candidates:

Right to work in the UK
Self-motivated
Resourceful
Professional attitude and a strong work ethic
Ability to work in a fast-moving environment
Good time management and organisational skills
Ability to think ahead and pre-empt problems and issues
Understanding of the importance of, and the ability to deliver, a quality service
Open and friendly communication style

Skills and Experience:

Full UK Driving Licence (the candidate will be required to commute to the Reading site each day)
An understanding of IT hardware, Windows and Mac OS
Strong problem-solving skills
Experience in O365, Google cloud for Education, Group Policy, Virtual Desktops, TCP/IP Protocols, Active Directory
Ability to lift and move heavy equipment such as servers/desktops

Enhanced DBS and Security clearance checks will be carried out.

Training Outcome