ICT Support Technician - 1st/2nd Line, Career Growth

First Military Recruitment; Swindon; On-site; GBP 35,000; Full time

Job summary

A national construction business is seeking an ICT Support Technician based in Swindon. This role involves supporting and maintaining in-house systems, troubleshooting technical issues, and ensuring optimal performance of hardware and software. The ideal candidate will have experience in ICT support and show exceptional communication skills. Attractive benefits include career development opportunities and private medical insurance.

Benefits

Career Development Opportunities

Pension matched up to 8%

25 days annual leave

Private medical insurance

Free 24/7 EAP

Qualifications

• Previous experience in an ICT Support or Helpdesk role (1st / 2nd line).
• Strong knowledge of Windows operating systems, Microsoft 365, and common business applications.
• Excellent communication and customer service skills.

Responsibilities

• Install and maintain all hardware and equipment for optimal workstation performance.
• Troubleshoot issues timely and accurately, providing user assistance.
• Support software management and user accounts security.

Skills

ICT Support experience

Windows operating systems

Microsoft 365

Troubleshooting hardware issues

Customer service skills

Job description

A national construction business is seeking an ICT Support Technician based in Swindon. This role involves supporting and maintaining in-house systems, troubleshooting technical issues, and ensuring optimal performance of hardware and software. The ideal candidate will have experience in ICT support and show exceptional communication skills. Attractive benefits include career development opportunities and private medical insurance.