Apprentice ICT Technician

Christ's College; Sunninghill; On-site; GBP 9,100 - 13,000; Full time

Benefits offered by this job

Flexible apprenticeship opportunities

Job summary

Christ's College is seeking an Apprentice IT Support Assistant to deliver first line technical advisory and diagnostics for staff and students in a Service Desk environment. You will monitor networks, manage Chromebook bookings, log calls, and escalate incidents as required.

You will participate in the Apprenticeship scheme, attend education courses, and complete exams while supporting the Network Manager. Hours are 40 per week, 8am-4:30pm.

Qualifications

• Pro-active approach to work.
• Excellent verbal and written communication skills.
• Some knowledge of Microsoft Desktop Operating Systems and applications.
• 5 GCSEs grade A-C (9-4) including Maths and English.

Responsibilities

• Provide first line technical advisory and diagnostic support to staff and students in a Service Desk environment during the service window.
• Provide first line network monitoring and management.
• Manage Chromebook bookings and 1st line support and call logging.
• Report incidents requiring third party assistance and escalate per SLA.
• Monitor/calyze call queues to ensure escalation and resolution within SLA.
• Assist the Network Manager with additional duties and ad hoc project work.
• Attend education courses and exams as part of the Apprenticeship scheme.
• Maintain a clean and tidy working area.

Skills

Excellent verbal and written comms

Pro-active approach

Microsoft Desktop OS knowledge

Education

5 GCSEs A-C including Maths & English

Job description

• To provide a professional first line technical advisory and diagnostic support service to staff & students within a Service Desk environment during the service window.


• To provide a professional and effective first line network monitoring and management.


• Manage Chromebook bookings


• Provide 1st line technical support and call logging services to the school.


• To report and manage any incident that requires the services of a third party organisation.


• To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA's


• To action any asset change in compliance with the Change Control Procedure


• To complete additional ad hoc project work, as required


• To assist the Network Manager by carrying out reasonable requests for additional duties as and when required.


• To keep the working area clean & tidy at all times.


• To attend and fully complete education courses and exams that are part of the Apprenticeship scheme.


• Some knowledge of Microsoft Desktop Operating Systems and applications.


• Excellent verbal and written communication skills.


• Pro-active approach to work.


• 5 GCSE's grade A - C (9 to 4) including Maths and English

Christ's College is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. An enhanced DBS check is required for this role.

The Good Shepherd Trust is a multi-academy trust serving 24 schools within the Diocese of Guildford across Surrey and Hampshire. Our trust comprises both primary and secondary schools, schools affiliated to the Church of England and others who are not. Our purpose is to grow and maintain a strong network of schools within a highly supportive and sharing network: we know that schools are better when they work together sharing common values and goals. Opportunities for staff development are a key priority for us - as a member of support staff, as a teacher, as a head teacher or as a local committee member you will have access to wide and varied professional development. We are working hard to become a more diverse organisation - which is key to our commitment "to be better, together, to ensure an ambitious education for every child in every school every day". We welcome applications from everyone committed to this ethos and would particularly welcome applications from black and minority ethnic candidates, who are currently under-represented in the Group as a whole. We always appoint on merit. We are always open to discussing flexible working options.

Hours of Work: 40 hours per week. 8am to 4:30pm Monday to Friday. 30 minutes unpaid lunch break. 52 weeks per year with 24 days holiday plus Bank Holidays. Salary: Apprentice rate for 1st year at £8.00 per hour rising to National Living Wage in the 2nd year.