ICT Site Services Analyst

Global Enterprise Partners; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology support provider in the UK is looking for an ICT Site Services Engineer to provide hardware and software support and manage site infrastructure. The ideal candidate has over 5 years of experience in ICT support, strong knowledge of Windows 11, and excellent communication skills. This freelance position requires onsite work with potential travel across Northern Ireland.

Qualifications

• Minimum 5 years of experience in ICT support roles.
• Strong knowledge of Windows 11 and Microsoft Office 365 is essential.
• Ability to diagnose and resolve complex hardware/software issues.

Responsibilities

• Provide remote and onsite support for desktops, laptops, printers, and mobile devices.
• Deliver and install ICT hardware and software in line with company procedures.
• Collaborate with development teams for application rollouts.

Skills

Minimum 5 years of experience in ICT support roles

Strong knowledge of Windows 11 and Microsoft Office 365

Experience with Active Directory, user accounts, and permissions

Familiarity with MECM, Crowdstrike, and encryption tools

Ability to diagnose and resolve complex hardware/software issues

Strong communication skills

Self‑motivated

Willingness to travel to other company locations

Job description

As ICT Site Services Engineer, you will deliver hardware and software support, manage site infrastructure, and ensure compliance with ICT standards. You'll work across multiple technologies and collaborate with users at all levels.

Responsibilities

• Provide remote and onsite support for desktops, laptops, printers, and mobile devices
• Deliver and install ICT hardware and software in line with company procedures
• Maintain accurate site documentation and contribute to the ICT knowledgebase
• Ensure systems are patched and meet current security standards
• Support LAN, telephony, and mobile connectivity solutions
• Collaborate with development teams for application rollouts
• Uphold ICT policies and standards at site level

Required Skills

• Minimum 5 years of experience in ICT support roles
• Strong knowledge of Windows 11 and Microsoft Office 365
• Experience with Active Directory, user accounts, and permissions
• Familiarity with MECM, Crowdstrike, and encryption tools is a plus
• Ability to diagnose and resolve complex hardware/software issues
• Strong communication skills and ability to support users at all levels
• Self‑motivated, able to work independently and under pressure
• Willingness to travel to other company locations

Contract Details

• Start Date: ASAP
• Contract Type: Freelance/Consulting
• Duration: 4 months
• Workload: Full-time
• Location: Onsite with travel (Northern Ireland)
• Timezone: BST working hours
• Hourly Rate: TBD