ICT Service Desk Technician

Derbyshire County Council; East Midlands; On-site; GBP 30,000 - 32,000; Full time

Job summary

North East Derbyshire District Council is offering a Service Desk Technician role based in multiple offices in Derbyshire. The post provides exposure to second-line desktop and project support, with opportunities to learn and gain certifications.

You will work in a busy Service Desk team, helping users, contributing to projects like Windows Autopilot, MS Endpoint Manager and SharePoint, and pursuing CompTIA and Microsoft certificates.

Qualifications

• Willingness to learn and develop ICT skills.

Responsibilities

• Provide first-line and second-line ICT support to end users.
• Contribute to projects including Windows Autopilot, MS Endpoint Manager and MS SharePoint.
• Attend training and pursue industry certifications such as CompTIA and Microsoft.
• Work as part of a busy, proactive Service Desk team.

Job description

Post: Service Desk Technician

Closing date: 13 September 2026

Grade/Salary: Grade 7 £29,542 to £32,046 per annum

Contract Type: Permanent

Hours: 37 Hours a week

Location: Principally BDC Offices, Clowne, S43 4JY but also NEDDC Offices, Wingerworth, and DDDC Offices, Matlock, as determined by the Council.

Interview Date: TBC

We are excited to offer an opportunity for individuals who are eager to learn, grow and progress their career in ICT.

As a Service Desk Technician at North East Derbyshire District Council you will have the chance to work alongside experienced professionals, gain hands on experience, and develop valuable skills that will set you up for success.

Our Joint ICT Service Desk is responsible for much more than call logging and first-line support. We work across traditional ICT boundaries by providing second-line desktop and project support and also have responsibility for many key ICT systems.

The postholder will have the opportunity to:

• undertake training in new technologies,
• contribute to current projects including Windows Autopilot, MS Endpoint Manager, and MS SharePoint,
• and join a friendly, knowledgeable, and professional team.

Taking a flexible, and pro‑active approach to your workload is essential together with the ability to learn quickly on‑the‑job. Interpersonal skills are just as important as technical and problem‑solving skills. The post holder will be required to work efficiently as a member of a busy Service Desk team.

You will also be given the opportunity to access training courses and gain industry recognised certifications from CompTIA and Microsoft. For the right candidate, this post can provide a firm foundation for progress onto the Joint ICT Infrastructure team, when opportunities become available, to specialise in specific disciplines such as cybersecurity, networking, business application servers, and telephony.

For a full list of job details and requirements, please view the Job Description and Person Specification below.

We welcome applications from all sections of the community.

For further information

For an informal discussion about the post, please contact Martin Noble on 01246 217787 or at [e-mail]

Please note the Council only consider applications from candidates eligible to work in the UK and who possess a current work permit appropriate to the job role advertised.

If you have not received any communication within 4 weeks of the closing date, please assume you have been unsuccessful on this occasion, and we thank you for your interest in the job role.