IT Technician

St Helens Borough Council; St Helens; On-site; GBP 26,000 - 27,000; Full time

Job summary

St Helens Borough Council is seeking an IT Technician to provide IT support to a large secondary school. You will join a 3-person team and assist the Network Manager and Senior Engineer, delivering both first- and second-line support for staff and students.

The role requires at least one year in IT support, experience with end-user devices, and good customer service. A Flexible pattern will apply within 8:00–17:00 hours, 37 hours/week.

Qualifications

• At least one year of experience in IT support.
• Experience providing first- and second-line IT support.
• Experience with end-user devices (Windows PCs, printers, iPads) and AV equipment.
• Good customer service and service desk skills.

Responsibilities

• Provide first- and second-line IT support to staff and students.
• Support end-user devices including Windows PCs, printers and iPads.
• Assist with Microsoft 365 administration and Windows Server tasks as needed.
• Take ownership of service desk calls and prioritise based on impact.

Skills

End user support

Windows OS

Printer support

iPad support

Service desk

Customer service

Tools

Office 365 admin

Windows Server

Job description

We are St Helens Borough Council

Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a modernising Council which is passionate and ambitious for the children and families we support, our communities and our workforce. As part of our transformation journey, we continue to build on our progress and put children firmly at the centre of our care. We can only do this because of our highly valued, skilled, and supported workforce.

Making A Difference as IT Technician

St Helens Council are seeking to appoint an IT Technician to provide IT support to a large secondary school. The IT Technician will be working as a part of a 3-person team and will be supported by the Network Manager and Senior Engineer. The role would suit someone with at least a years' experience in the IT Industry looking to further their career. You will be providing both first- and second-line support to both staff and students. The school is also supported by the wider St Helens Schools ICT Team.

Ideally you will have some experience of supporting end user devices such as Windows PCs, printers, and iPads and audio/visual equipment. Experience of networking would be an advantage, such as patching, basic configuration and troubleshooting.

Any experience of Microsoft Office 365 admin and Windows Server Operating Systems would be an advantage.

Good customer service skills are essential. Experience of using a service desk is also required.

You must be organised, be able to take ownership of service desk calls and be able to prioritise calls based on impact.

A minimum of one years experience working in an IT support environment is required.

Service coverage hours are, Monday - Friday, 8am - 4.30pm. However, this post requires the flexibility to cover service demands as and when required between 8:00am and 5:00pm Monday to Friday.

Salary: £26,427 - £26,847 per annum

Hours: 37 hours per week

This post is subject Enhanced DBS Disclosure.

St Helens Council is a Disability Confident Leader. This means that the Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process.

Equality & Diversity

St Helens Borough Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Borough Council can be found here https://www.sthelens.gov.uk/equality

St Helens Borough Council is a Disability Confident Leader. Disability Confident Leader lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.