ICT Technical Support Engineer

We Manage Jobs(WMJobs); Larkhill; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Flexible working hours

Career development

Job summary

Wyre Forest District Council is seeking an ICT Technical Support Engineer to join the ICT Team. The role covers day-to-day first line technical support via phone and email, logging calls on the helpdesk, and owning user issues with proactive problem solving.

The ideal candidate holds a Computing qualification or is studying for a Computing degree or has completed an apprenticeship, with knowledge of PC hardware and MS Windows.

Qualifications

• Formal Computing qualification or equivalent; degree in Computing preferred.
• Knowledge of PC hardware, software maintenance and MS Windows.
• Experience of first line support is desirable.

Responsibilities

• Providing first line technical support via phone and email.
• Maintaining a high degree of customer service support.
• Taking ownership of user problems and being proactive in dealing with user issues.
• Logging all calls on the Council's helpdesk system.
• Escalating more complex calls to IT Support Engineers.
• Acquiring and maintaining knowledge of relevant products and support issues to provide accurate solutions.

Skills

First line support

Customer service

Problem solving

Education

Formal qualification in Computing or equivalent

Degree in Computing in progress

Completed apprenticeship in computing

Tools

MS Windows

Helpdesk software

Job description

If you have ambition for yourself and this district, thrive on challenges and getting results, share our values and strive to make others feel valued, then we want to hear from you.

We are looking for a self-motivated individual who is committed to a career in computing to join our ICT Team.

Day to day tasks include:

• Providing first line technical support answering support queries via phone and email
• Maintaining a high degree of customer service support
• Taking ownership of user problems and be proactive in dealing with user issues
• Logging all calls on the Councils helpdesk system
• Escalating more complex calls to relevant IT Support Engineers
• Acquiring and maintaining knowledge of relevant products and support issues to provide technically accurate solutions to users

The ideal candidate will have a formal qualification in Computing or equivalent, be studying for a degree in Computing or have completed an appropriate apprenticeship. You will have knowledge of PC hardware, software maintenance and MS Windows. Experience of first line support is desirable but not essential.

This is a 37 hour full time, flexible position being a career graded post to encourage career development with an annual salary of £27,652 to £31,418.00 per annum, as per the details in the attached role profile.

• You will be required to provide a suitable vehicle for this post
• This job includes duties that may require an element of physical exertion and mobility on an occasional or frequent basis
• Flexible approach to working hours, able to work outside normal office hours if necessary, including a requirement to be available for evening meetings.
• Appointment to this post is subject to satisfactory clearance of a basic disclosure check (Disclosure & Barring Services (DBS) under the Police Act 1997.
• Appointment is usually at the bottom of the salary band with annual increments until the top of the scale is reached. This is a career graded post to encourage career development.

We understand you may use AI tools to help you prepare your application. While these tools can be helpful, please ensure everything you share about your experiences, skills, and qualifications is authentic and truly reflects you. Your genuine story and real achievements are what we're most interested in!

The closing date for applications is 24th September 2026 , but we reserve the right to close applications early if we receive a high volume of suitable applications.

Wyre Forest District Council is an equal opportunities employer.

Attached documents

ICT Technical Support Engineer.pdf