Casework Support Officer - 2 posts

Derby City Council; East Midlands; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

LGPS

Team Derby Rewards

Car Benefit Scheme

Job summary

Derby City Council is seeking an organised Casework Support Officer to provide high-quality administrative support to Social Care/Early Help workers and managers. You will handle enquiries, input data in Liquidlogic, and prepare documents with accuracy.

The role requires strong communication, the ability to manage priorities and maintain confidentiality, with hybrid working options and pro rata salary based on contracted hours.

Qualifications

• Recent administrative experience in a busy office environment.
• Experience in administrative or customer support within local authority/public sector desirable but not essential.
• Strong written and verbal communication skills.
• Ability to manage competing priorities and maintain attention to detail.
• Understanding of confidentiality with service user information.
• Experience of Liquidlogic or ability to learn new IT systems quickly.

Responsibilities

• Provide day-to-day administrative support: handle enquiries by phone/email, prepare documents, maintain records.
• Use Liquidlogic to input and retrieve case information accurately and confidentially.
• Produce letters/reports/spreadsheets using Microsoft Office.
• Maintain confidentiality in line with policies and procedures.
• Communicate effectively with colleagues, partners and the public; respond politely to enquiries.
• Occasional reception cover to support service delivery.

Skills

Recent administrative experience

Administrative or customer support

Written and verbal communication

Prioritisation and attention to detail

Confidentiality awareness

Liquidlogic experience

Tools

Microsoft Office

Word

Excel

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job title Casework Support Officer - 2 posts Job reference 000012462 Date posted 08/09/2026 Application closing date 27/09/2026 Working Pattern Blank Salary Salary: Grade D, £27,274 - £28,153 Contractual hours Blank Basis Full time Job category/type Administration Attachments Blank Job description

Salary: Grade D, £27,274 - £28,153 Full Time Equivalent (Actual salary will be pro rata to contracted hours)

Location: Post 1 – Council House, Post 2 - Locality 2, 2 Stanley Road, Alvaston

Hours: Post 1 - 37 Hours hours per week, Post 2 - 18.5 hours per week

Working Hours: Post 1 - Full Time hours, Post 2 - Stanley Road Office – Wed (Alt), Thurs, Fri (Week 1 Wed, Thurs, Fri/ Week 2 Thurs, Fri)

Contract Type: Permanent

Closing Date: 27/09/2026

The Opportunity

We are looking for an organised and motivated administrator to provide high-quality support to Social Care/ Early Help workers and managers within our service.

What you’ll be doing

You will:

• Provide day-to-day administrative support to the team, including handling enquiries by phone and email, preparing documents and maintaining accurate records.
• Use Liquidlogic to input, update and retrieve case information, ensuring data is accurate, timely and handled confidentially.
• Use Microsoft Office, including Outlook, Word and Excel, to produce letters, reports, spreadsheets and maintain tracking systems.
• Handle sensitive and confidential information in line with Council policies and procedures.
• Communicate effectively with colleagues, partners and members of the public, responding politely and professionally to enquiries.
• Be required to provide occasional reception cover to support service delivery as and when needed.

About you

You must have:

• Recent administrative experience in a busy office environment.
• Previous experience in an administrative or customer support role, particularly within a local authority or public sector environment, is desirable but not essential
• Strong written and verbal communication skills and the ability to respond politely and patiently to service users
• Experience of working with Microsoft Office applications, including Word and Excel, to produce, update and maintain a range of documents and spreadsheets
• The ability to manage competing priorities and maintain attention to detail.
• An understanding of the need for confidentiality when dealing with service user information.
• Experience of using Liquidlogic, or the ability to learn new IT systems quickly.

Who We Are

At Derby City Council, we're proud to deliver over 250 essential services that support our residents, communities and businesses. Guided by our vision to create an Inclusive, Green, Growing and Vibrant City, we put people at the heart of everything we do.

Our values shape how we work every day. We believe in Great People, One Team, we're Bold in embracing change, Strong in delivering for our communities, and We Care about making a positive difference.

Join us and you'll be part of an ambitious, collaborative organisation where you can develop your career while helping to shape Derby's future.

Why join Derby City Council?

At Derby City Council, you'll have the opportunity to make a real difference while building a rewarding career in an organisation that values, supports and invests in its people.

Financial Benefits

• Local Government Pension Scheme (LGPS) – a secure, defined benefit pension with life cover
• Team Derby Rewards – discounts across a wide range of retail, leisure and lifestyle brands
• Tusker Car Benefit Scheme – a salary sacrifice scheme for leasing a brand-new, fully maintained and insured vehicle

Work-Life Balance

• Generous annual leave, starting at 27 days and rising to 32 days after five years' service (plus bank holidays, depending on your contract)
• The option to purchase additional annual leave
• Flexible and hybrid working arrangements for many roles
• Flexible retirement options, where eligible
• Support for colleagues with caring responsibilities

Learning and Development

• Learning and development opportunities, with regular career conversations to support your growth
• Leadership and management development programmes, mentoring and professional qualifications
• Modern workspaces designed to support collaboration, productivity and wellbeing

Health and Wellbeing

• Employee Assistance Programme, wellbeing support and a year-round wellbeing calendar
• Free annual flu vaccinations
• Cycle2Work Scheme and free cycle training

Community and Inclusion

• Up to 15 hours of volunteering leave each year
• Recognition through initiatives including the Here for Derby Awards and Long Service Awards
• The opportunity to join one of our Employee Networks, including LGBTQ+, Disabled Employees and Carers, Black, Asian and Minority Ethnic Employees, and Neurodiversity

At Derby City Council, we believe our people are our greatest strength. Whatever stage you're at in your career, you'll be joining an inclusive organisation where you'll be supported to develop, feel valued and make a meaningful difference to the communities we serve.

Some benefits are dependent on your role, contract or length of service.

Equality, Diversity and Inclusion

At Derby City Council, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds and believe our workforce should reflect the diverse communities we serve.

As a Disability Confident Leader, disabled applicants who meet the essential criteria for the role can choose to apply through ourGuaranteed Interview Scheme.

We are also proud to hold the Ministry of Defence Employer Recognition Scheme Silver Award, recognising our commitment to supporting serving personnel, veterans and their families. Members of the Armed Forces community, veterans and their close family members who meet the essential criteria are also eligible for our Guaranteed Interview Scheme.

If you need any reasonable adjustments at any stage of the recruitment process, including during your application, interview or onboarding, we'll work with you to provide the support you need.

If you have any questions about this vacancy or need assistance with your application, please contact the Recruitment Team on 01332 640844 (Relay UK: 18001 01332 640844) or email [e-mail] .