IT Service Desk Analyst

Nottingham City Council; Nottingham; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Excellent Local Government Pension Scheme

25 Days Holiday plus BH

Ongoing training and development

Supportive and inclusive culture

Meaningful work contributing to the community

Job summary

A local government authority in Nottingham seeks four enthusiastic Service Desk Analysts on a 12-month fixed-term contract. You will be the first point of contact for IT requests, resolve technical issues, and support systems. Ideal candidates will have customer support experience, familiarity with Microsoft technologies, and excellent communication skills. The role offers opportunities for career development and a supportive work environment.

Qualifications

• Previous experience in an IT Service Desk or customer support role.
• Working knowledge of Microsoft technologies such as Active Directory and Exchange.
• Great communication skills—calm, clear, and customer-focused.

Responsibilities

• Act as the first point of contact for IT incidents and service requests.
• Diagnose and resolve technical issues quickly and professionally.
• Support and maintain systems across the Council.

Skills

Customer support experience

Microsoft technologies knowledge

Communication skills

Job description

Nottingham City Council provided pay range

This range is provided by Nottingham City Council. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Nottingham City Council

Senior Recruitment Business Partner | Executive Recruitment and talent acquisition

We’re looking for four enthusiastic Service Desk Analysts to join our busy and friendly IT Service team at Nottingham City Council on a 12-month fixed-term contract.

If you love helping people, solving technical challenges, and working in a collaborative environment, this is a great opportunity to make an impact while building your IT career.

What you’ll be doing

• Acting as the first point of contact for IT incidents and service requests—by phone, email, or face‑to‑face.
• Diagnosing and resolving technical issues quickly and professionally.
• Escalating complex problems when needed and keeping customers informed every step of the way.
• Supporting and maintaining systems across the Council, ensuring smooth operations for our teams.
• Sharing ideas for process improvements and contributing to our IT knowledge base.

What we’re looking for

• Previous experience in an IT Service Desk or customer support role.
• Working knowledge of Microsoft technologies (Active Directory, Exchange, Citrix, VMware, etc.).
• Great communication skills—calm, clear, and customer‑focused.

What we offer

• Excellent Local Government Pension Scheme – one of the best available
• 25 Days Holiday plus BH (rising with service)
• Learning and career development: ongoing training and opportunities to build your technical and professional skills
• Supportive, inclusive culture: join a friendly team that values collaboration, wellbeing, and work‑life balance
• Meaningful work: contribute to services that make a real difference to Nottingham’s residents

If you’re motivated, solutions‑focused, and enjoy working with technology and people, we’d love to hear from you.

Apply now and help keep Nottingham connected.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Information Technology
• Government Administration

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