Senior Service Desk Analyst

Stroud District Local Strategic Partnership; Stroud; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Excellent pension scheme

Flexi Working Scheme

Hybrid working approach

Employee Wellbeing Offer

Job summary

Stroud District Council is seeking a Senior Service Desk Analyst to join the ICT team at Ebley Mill, Stroud. The role focuses on delivering expert technical support across a range of ICT services, resolving issues, and mentoring junior staff to uphold high customer service standards.

The post offers a competitive salary of £40,444 per annum, a generous pension scheme, and flexible working with hybrid options.

Qualifications

• Experience supporting a medium-sized user base using Microsoft technologies and business-critical applications.
• Strong background working within an IT Service Desk or technical support environment.
• The ability to diagnose, troubleshoot and resolve ICT issues in a timely and effective manner.
• Excellent communication and customer service skills, with the ability to explain technical information clearly to non-technical users.
• Experience of working within ITIL service management principles would be advantageous, although this is not essential.

Responsibilities

• Provide expert technical support across ICT services to staff and elected Members.
• Troubleshoot and resolve a wide range of ICT issues efficiently.
• Mentor colleagues within the Service Desk to maintain high standards of customer service.

Skills

Microsoft technologies

IT Service Desk

Customer service

Communication skills

Tools

ITIL service management

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job reference REQ0319 Date posted 09/09/2026 Apply by 27/09/2026 Location Ebley Mill - Stroud Salary £40,444 per annum Package Excellent pension scheme - Flexi Working Scheme - Hybrid working approach - Employee Wellbeing Offer - For more information please see the benefits section on our website Contractual hours 37 Basis Permanent Job category/type ICT Attachments Senior Service Desk Analyst JD.pdf Senior Service Desk Analyst PS.pdf SDC V&B application & interview guidance 2023.pdf

Are you an experienced IT professional who enjoys solving problems, supporting colleagues, and delivering excellent customer service? If so, we'd love to hear from you.

We're looking for a Senior Service Desk Analyst to join our friendly and supportive ICT team at Stroud District Council. This is an exciting opportunity to play a key role in ensuring our technology services run smoothly, helping colleagues and elected Members to deliver vital services to our communities.

About the Role

As a Senior Service Desk Analyst, you'll be a key member of our ICT team, providing expert technical support and troubleshooting a wide range of IT issues. You'll work across diverse technologies and services, helping to resolve both routine and complex technical problems efficiently and effectively.

In addition to providing hands-on support, you'll share your knowledge and experience by supporting and mentoring colleagues within the Service Desk team, helping to develop skills and maintain high standards of customer service.

This role offers a competitive salary, excellent benefits, and access to the Local Government Pension Scheme with a generous employer contribution.

About You

We're looking for a motivated and customer-focused individual with proven experience in an IT support environment. You'll enjoy working collaboratively, taking ownership of issues, and finding practical solutions that make a real difference to users.

You will have:

• Experience supporting a medium-sized user base using Microsoft technologies and business-critical applications.
• A strong background working within an IT Service Desk or technical support environment.
• The ability to diagnose, troubleshoot and resolve a wide range of ICT issues in a timely and effective manner.
• Excellent communication and customer service skills, with the ability to explain technical information clearly to non-technical users.
• Experience of working within ITIL service management principles would be advantageous, although this is not essential.

Working Arrangements

This is primarily an on-site role based at our offices at Ebley Mill, Stroud, where you'll work closely with colleagues and users across the organisation. Therefore, you must be able to travel to this location.

For an informal discussion about the role, please contact Alan Nogett, Infrastructure & Serice Desk Manager, by email at:[e-mail]

A local government reorganisation is planned for Gloucestershire, which may result in changes to structures and services. A timeline for potential change is currently unknown. We are committed to supporting all employees through this transition and ensuring continuity of employment wherever possible. Joining us now means you’ll be part of shaping an exciting new chapter for local government.

It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities.

We welcome applications from neurodivergent candidates and value the diverse lived experiences they bring.

We recognise the wide range of cognitive strengths that contribute to delivering high-quality services.

We are committed to ensuring that every applicant can participate fully and fairly in our recruitment process. To support this, we offer workplace adjustments at every stage. Please let us know if you have any additional requirements as we are here to help create a positive, inclusive, and equitable experience for all.

Responsible recruitment practices for safeguarding are in place within the Council’s HR policies and processes. This is part of our commitment as a Council to safeguard the welfare of vulnerable adults, young people, and children.

Stroud District has an energy unlike any other place.It’s green and dynamic, climate conscious and motivated, creative and collaborative, and unapologetically ambitious.To find out more about what makes our place, our people and our businesses so special, please follow the link to our dedicated website:Stroud District – The Natural Place