Service Desk Engineer

Rebel Recruitment Limited; East Midlands; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

Rebel Recruitment Limited is seeking a Service Desk Engineer in Nottingham. The role starts with full-time office-based work for the first month, then shifts to hybrid work with three days in the office and two days from home.

You will be the first point of contact for IT issues, handling requests over the phone, email and in person. You’ll resolve a range of IT problems, log tickets, and ensure compliance with SLAs while contributing to knowledge base and onboarding activities.

Qualifications

• Experience in a Service Desk or IT support role.
• Proficiency with Windows and Microsoft 365.
• Ability to log and manage tickets and meet SLAs.

Responsibilities

• Be the first point of contact for IT issues and requests across the business.
• Help users via phone, email and face-to-face; triage and resolve hardware, software and application issues.
• Log, track and document issues accurately and escalate when required to other IT team members.
• Assist with new hardware/software setups, device onboarding and monitoring automated systems.

Skills

Windows

Microsoft 365

Ticketing systems

Customer service

Education

ITIL qualification

Microsoft certification

Job description

Role: Service Desk Engineer

Location: Nottingham

Working Arrangement: Full-time office-based for the first month, then hybrid 3 days in the office and 2 days from home

Salary: Up to £28,000

Are you someone who enjoys being the person people come to when their technology isn t working? Do you have a good understanding of Windows and Microsoft 365, enjoy troubleshooting problems and take pride in providing good customer service?

If so, this could be a great opportunity to join an established IT team as a Service Desk Engineer.

You ll be the first point of contact for IT issues and requests across the business, helping users over the phone, by email and face-to-face. You ll deal with a variety of day-to-day technical queries, from password resets and account management through to hardware, software and application issues.

You ll log and manage tickets accurately, making sure issues are documented properly and dealt with within agreed SLAs. Where something is more complex, you ll know when to investigate further and when to escape it to another member of the IT team.

The role will also involve helping with new hardware and software setups, device onboarding and monitoring automated systems. You ll have the opportunity to contribute to knowledge base articles, user guides and training materials, as well as helping new starters get up to speed with the technology they need.

You ll ideally have previous experience in a Service Desk or similar IT support role, although the right attitude and technical ability are just as important. You ll need to be comfortable working with Windows, Microsoft Office and common business applications, and be able to explain technical issues clearly to non-technical users.

Microsoft or ITIL qualifications and experience with Microsoft 365 administration would be advantageous, but aren t essential.

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect, regardless of background.