Information Support Officer

Derbyshire County Council; East Midlands; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Annual leave 30 days + bank holidays

Flexible working

Generous pension scheme

Free parking

Discounted leisure services

Job summary

North East Derbyshire District Council is seeking an Information Support Officer to assist the Information and Policy Officer with FOI/EDI requests and requests for personal information. You will log, acknowledge, and verify information, and draft responses while developing information governance knowledge.

The role offers on-the-job training within an agile, hybrid-working policy and opportunities to liaise across departments to understand local government operations.

Qualifications

• Good numeracy and literacy; strong interpersonal skills.
• Understanding of FOI Act, Environmental Information Regulations and Data Protection.
• Experience handling correspondence and presenting findings; MS Office proficiency.
• Ability to meet deadlines while maintaining confidentiality.

Responsibilities

• Log and acknowledge requests under the relevant legislation.
• Obtain and verify information held by the Council.
• Draft customer responses based on the information provided.
• Liaise with colleagues across departments to understand council processes.

Skills

Interpersonal skills

Numeracy and literacy

Attention to detail

Deadline-driven

Tools

MS Office

Job description

Closing date: 13 September 2026

Post: Information Support Officer

Salary/Grade: £26,016 to £26,847 per annum / Grade 4

Hours: 37 hours per week

Contract Type: Temporary for until 31 March 2028

Location: NEDDC, District Council Offices, Mill Lane, Wingerworth, S42 6NG

Closing Date: 13 September 2026

Interview Date: 17 September 2026

Job Details And Requirements

The Information and Improvement Team is responsible for delivering the Council’s statutory duties in respect of Freedom of Information, Environmental Information Regulations and Data Protection, ensuring requests are managed in accordance with relevant legislation and national guidance.

The purpose of this role is to support the Information and Policy Officer in the administration of Freedom of Information and Environmental Information Regulations requests, together with requests for personal information submitted by individuals and organisations. This is a great opportunity for someone who is organised, accurate and customer-focused to develop their knowledge of information governance while supporting important statutory services across the Council.

The postholder will liaise with colleagues across different departments, gaining a broad understanding of the varied work undertaken by the Council and valuable insight into the operation of local government.

Full support and on-the-job training will be provided, making this an ideal role for someone looking to develop experience in information access and data protection compliance. Duties will include logging and acknowledging requests under the relevant legislation, obtaining and verifying information held by the Council, and drafting customer responses based on the information provided.

To be successful you will need:

• A good standard of numeracy and literacy, with strong interpersonal
• An interest in, or basic understanding of, the Freedom of Information Act, Data Protection legislation and the Environmental Information Regulations.
• Experience of handling correspondence, interpreting information and presenting findings, including use of MS Office software
• Ability to work to deadlines while following legislative requirements and work to confidentiality requirements at all times

The Council operates an agile working policy, which includes hybrid working

For a full list of job details and requirements please view the Job Description and Person Specification.

Why work for us?

North East Derbyshire District Council is a great place to work and if you join our team, you will become part of a talented and dedicated workforce. If you are keen to make a difference and develop your skills and experience, we would like to hear from you.

Benefits of working at North East Derbyshire District Council:

• Competitive salary
• 30 days annual leave (rising to 35 after 5 years service), plus bank holidays and a Christmas close down
• Flexible and agile working arrangements
• Generous local government pension scheme
• Free parking at Council offices
• Discounted leisure services

We welcome applications from all sections of the community.

For further information

For an informal discussion about the post, please contact Dawn Webster Information and Policy Officer, on 01246 217688 or email [e-mail].

Please note the Council only consider applications from candidates eligible to work in the UK and who possess a current work permit appropriate to the job role advertised.

If you have not received any communication within 4 weeks of the closing date, please assume you have been unsuccessful on this occasion and we thank you for your interest in the job role.