ICT Senior Network and Telephony Engineer

STEVENAGE BOROUGH COUNCIL; Stevenage, Hertford; Hybrid; GBP 43,000 - 47,000; Full time

Benefits offered by this job

Pension Scheme

Flexible working

25 days holiday

Learning and development opportunities

Employee Assistance Programme 24/7

Cycle to Work scheme

Stevenage Credit Union

Job summary

Stevenage Borough Council is seeking an ICT Senior Network and Telephony Engineer to ensure the reliability and performance of the council’s network underpinning the ICT infrastructure, systems and applications.

You will work closely with the Network and Telephony Manager, project managers and external partners to resolve complex issues and design, implement and maintain robust network and telephony solutions, with proactive monitoring and capacity planning.

Qualifications

• Proactive, detail-focused approach to network engineering.
• Experience applying tools and procedures to deliver high-quality services.
• Strong analytical and planning skills to assess risks and manage workloads.
• Customer-focused mindset with excellent service delivery.

Responsibilities

• Resolve complex ICT issues escalated by other ICT support teams.
• Design, implement, and maintain robust Network and Telephony solutions.
• Proactive monitoring, capacity planning and ensuring systems meet evolving business requirements.
• Collaborate with project managers to ensure successful project delivery in network and telephony arenas.
• Help ensure that the Council's buildings stay connected and staff can communicate.

Skills

Network engineering

Telephony

Analytical skills

Stakeholder communication

Job description

ICT Senior Network and Telephony Engineer

37 hours per week

£43,149 to £46,579 pa pro rata for hours worked

Permanent

Stevenage / Hertford / Hybrid

ABOUT THE ROLE

We are excited to offer a rewarding opportunity to join our ICT Network and Telephony team, as an ICT Senior Network and Telephony Engineer. This role ensures the smooth operation and reliability of the council's network which underpins the ICT infrastructure, systems, and applications we deliver.

You will work closely with the Network and Telephony Manager, project managers, third-party experts, suppliers, and other key stakeholders.

A key part of the role will be resolving complex issues escalated by other ICT support teams and designing, implementing, and maintaining robust Network and Telephony solutions that align with the council s strategic goals. This includes proactive monitoring, capacity planning, and ensuring systems meet evolving business requirements.

Your role as ICT Senior Network and Telephony Engineer will include collaborating with project managers to ensure successful project delivery in both the network and telephony arena.

You will play an important part in helping ensure that the Council s buildings remain connected and staff are able to communicate via voice and other channels.

If you have an eye for detail, a proactive approach, and a passion for supporting people as well as network technology, we d love to hear from you.

ABOUT YOU

The successful candidate will be proactive, detail-focused, and comfortable working with both technology and people. You will also:

• Bring technical proficiency, with expertise in one or more specialisations, including Network and Telephony products.
• Demonstrate a proven track record in applying tools and procedures to deliver high-quality services.
• Show strong analytical and planning skills, with the ability to assess risks, document processes, and manage workloads to meet deadlines while resolving conflicts.
• Adopt a customer-focused mindset, using feedback to enhance service delivery and consistently advocating for excellent customer care.
• Communicate effectively, conveying complex or technical information clearly and making sound decisions even in uncertain situations.
• Contribute to a team-oriented culture, sharing knowledge, motivating peers, and promoting team success both internally and externally.
• Embrace adaptability and resilience, responding to change and challenges while maintaining professionalism in dynamic environments.
• Commit to continuous learning, fostering growth for yourself, your team, and the wider organisation.

OUR BENEFITS

• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.

Closing date for receipt of applications: Friday 25 September

Interviews will be held week commencing: Monday 19 October