Housing Officer

"Stevenage Borough Council"; Stevenage; On-site; GBP 35,000 - 38,000; Full time

Benefits offered by this job

Pension scheme

Flexible working

Job share opportunities

Annual leave 25 days

Learning and development opportunities

Employee Assistance Programme

Season ticket loans

Cycle to Work scheme

Job summary

Stevenage Borough Council is seeking a Housing Officer in Stevenage to manage housing services for a defined area. You will lead frontline housing management, ensure sustainable tenancies and high resident satisfaction, and act as a visible presence on estates while advising on housing matters.

The role requires knowledge of housing management, ability to interpret legislation, and strong organisational skills to work in a fast-paced customer service environment. DBS clearance may be required.

Qualifications

• Experience in a fast-paced customer service environment.
• Ability to interpret legislation into clear guidelines.
• Well-organised with good attention to detail.

Responsibilities

• Lead housing services delivery for a specific area of the borough.
• Drive transformation and continuous improvement of frontline housing management.
• Ensure sustainable tenancies and communities and high resident satisfaction.
• Provide proactive, customer-focused housing management and reports on housing matters.
• Present on estates and advise on housing management issues.

Skills

Customer service

Attention to detail

Organisation

Education

Housing management knowledge

Job description

JOB TITLE Housing Officer

POST NUMBER 009307

WEEKLY WORKING HOURS 37 Hours

SALARY RANGE £34,811 to £38,329 - pro rata for hours worked

TYPE OF CONTRACT 9 Month Fixed Term Contract - Maternity Cover

LOCATION Stevenage

Part of Housing and Investment, Resident and Estates Services is responsible for providing an end to end tenancy and leasehold management function. In addition, the team carries out statutory consultation, administers right to buy applications and processes other home ownership tasks. Our vision is to provide a 'Residents First' approach within a modern housing service.

Working from home, our office and within the community, we are looking for someone who wants to work in a customer-centred service. The role requires a working knowledge of housing management and practice, and the ability to interpret legislation into understandable guidelines.

We are looking for a well organised officer with good attention to detail to help the team to effectively deal with a range of customer enquiries.

You will play a lead role in delivering the work of the Council’s housing services for a specific area of the borough and to effect the transformation and continuous improvement of frontline housing management across all housing tenures.

You will work to achieve sustainable tenancies and communities as well as raising the level of customer satisfaction. You will provide a proactive and customer focused housing management service. Ensuring the Council fulfils its legal and contractual obligations to tenants and leaseholders. You will be a regular and visible presence on estates; ensure estates are safe and well maintained and provide advice, information and reports on any housing management matter.

We are looking for someone who has experience of working in a fast paced and/or customer service environment with the ability to work under pressure and prioritise their workload.

You will be able to make decisions and take effective action in dealing with challenging situations. You must be able to work collaboratively with your colleagues to identify genuine needs of residents and jointly develop effective solutions as well as using your own initiative to achieve positive outcomes to problems.

The successful candidate will:

• convey messages effectively
• demonstrate commitment to achieve high levels of resident satisfaction
• demonstrate resilience to pressure
• effectively manage own workload
• establish clear targets and meets them
• have an understanding of the local political objectives
• maintain professionalism at all times
• produce clear, succinct and well-structure written work
• provide excellent customer service

A full UK driving licence (with access to own vehicle) is desirable.

This post is subject to a basic Disclosure and Barring Service (DBS) Clearance and a Value Based Interview.

OUR BENEFITS

• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunism - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.

Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board

We are changing.

Stevenage Borough Council is undergoing Local Government Reorganisation (LGR). If you are employed by Stevenage Borough Council on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.

To find out more, visit Local Government Reorganisation | Shaping Hertfordshire's Future

Stevenage Borough Council is committed to Equal Opportunities for All.