ICT Senior Network and Telephony Engineer

"Stevenage Borough Council"; Stevenage; Hybrid; GBP 43,000 - 47,000; Full time

Benefits offered by this job

Pension Scheme

Flexible working

25 days holiday

Learning and development

Cycle to Work

Employee Discounts

Public transport subsidies

Job summary

Stevenage Borough Council is recruiting an ICT Senior Network and Telephony Engineer in Stevenage. The role focuses on ensuring reliable network operations across council infrastructure, supporting voice and data services while collaborating with managers, suppliers, and stakeholders.

You will design, implement, and maintain robust network and telephony solutions, with proactive monitoring, capacity planning, and alignment to strategic objectives. Hybrid working available.

Qualifications

• Experience in delivering reliable network and telephony services.
• Strong analytical and planning skills with risk assessment and documentation.
• Customer-focused mindset and commitment to excellent service delivery.
• Ability to communicate complex information clearly and make sound decisions under pressure.

Responsibilities

• Resolve complex network/telephony issues escalated by ICT support teams.
• Design, implement, and maintain robust network and telephony solutions aligned with council goals.
• Proactive monitoring and capacity planning to meet evolving business needs.
• Collaborate with project managers to ensure successful project delivery in network and telephony.
• Ensure council buildings stay connected and staff can communicate effectively.

Skills

Network engineering

Telephony

Stakeholder communication

Job description

JOB TITLE ICT Senior Network and Telephony Engineer

POST NUMBER 014036

WEEKLY WORKING HOURS 37

SALARY RANGE £43,149 to £46,579 pa – pro rata for hours worked

TYPE OF CONTRACT Permanent

LOCATION Stevenage / Hertford / Hybrid

ABOUT THE ROLE

We are excited to offer a rewarding opportunity to join our ICT Network and Telephony team, as an ICT Senior Network and Telephony Engineer. This role ensures the smooth operation and reliability of the council's network – which underpins the ICT infrastructure, systems, and applications we deliver.

You will work closely with the Network and Telephony Manager, project managers, third-party experts, suppliers, and other key stakeholders.

A key part of the role will be resolving complex issues escalated by other ICT support teams and designing, implementing, and maintaining robust Network and Telephony solutions that align with the council’s strategic goals. This includes proactive monitoring, capacity planning, and ensuring systems meet evolving business requirements.

Your role will include collaborating with project managers to ensure successful project delivery in both the network and telephony arena.

You will play an important part in helping ensure that the Council’s buildings remain connected and staff are able to communicate via voice and other channels.

If you have an eye for detail, a proactive approach, and a passion for supporting people as well as network technology, we’d love to hear from you.

ABOUT YOU

• Bring technical proficiency, with expertise in one or more specialisations, including Network and Telephony products.
• Demonstrate a proven track record in applying tools and procedures to deliver high-quality services.
• Show strong analytical and planning skills, with the ability to assess risks, document processes, and manage workloads to meet deadlines while resolving conflicts.
• Adopt a customer-focused mindset, using feedback to enhance service delivery and consistently advocating for excellent customer care.
• Communicate effectively, conveying complex or technical information clearly and making sound decisions even in uncertain situations.
• Contribute to a team-oriented culture, sharing knowledge, motivating peers, and promoting team success both internally and externally.
• Embrace adaptability and resilience, responding to change and challenges while maintaining professionalism in dynamic environments.
• Commit to continuous learning, fostering growth for yourself, your team, and the wider organisation.

OUR BENEFITS

• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.

Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board

We are changing.

Stevenage Borough Council is undergoing Local Government Reorganisation (LGR). If you are employed by Stevenage Borough Council on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.

To find out more, visit Local Government Reorganisation | Shaping Hertfordshire's Future

Stevenage Borough Council is committed to Equal Opportunities for All.

Closing date for receipt of applications: Friday 25 September

Interviews will be held week commencing: Monday 19 October