Corporate Support Officer

East Herts District Council; Hertford; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Flexible working

Pro rata annual leave

Supportive team culture

Job summary

East Herts District Council is seeking an proactive administrative officer to join the Corporate Support Hub. You will provide specialised administrative support, process customer service requests, and help manage invoices and payments to ensure efficient service delivery.

The role offers flexible working arrangements after training, pro rata annual leave, and a chance to shape the team culture as it develops. Interviews will commence Week Commencing 12.10.2026.

Qualifications

• Experience providing administrative support across services.
• Ability to process requests accurately within deadlines and handle invoicing tasks.
• Strong written and verbal communication with good attention to detail.

Responsibilities

• Provide specialised administrative support across Council services, ensuring standards are met.
• Process customer service requests accurately and within required timelines, including invoicing and payments.
• Manage core office duties and maintain records in case-management systems.

Skills

Communication

Organisational skills

Attention to detail

Stakeholder engagement

Tools

Case-management software

Job description

Salary: £30023 - 32046 (Inclusive of local weighting) FTE, Pro Rata 24 hours £19474 - £20786

Working Hours: 24

Job Category: Communications/ Customer Service and Corporate Support

With optional home-working available following training and performance review.

Are you someone who is able to work well with a variety of different stakeholders, with good attention to detail and anunderstanding of how processes work?

We are looking for an enthusiastic team player to join our newly formed Corporate Support Hub. This team plays a vital role by supporting a range of different functions across the council deliver great services to our customers. As a recently established team, you will also have the opportunity to shape its overall culture and input into how it should work on a day to day basis.

What will you be doing?

• Provide specialised and technical administrative support across Council services, ensuring all work complies with required standards, policies, and legislation.
• Process customer service requests accurately and within required timelines, including completing financial tasks such as invoicing and payments.
• Manage core office and administrative duties, including handling documents, maintaining records, and updating information within case‑management software systems.

About you

• An ability to foster good working relationships with colleagues and customers
• Excellent written and verbal communication skills
• Strong organisational and time management skills
• Excellent attention to detail

What can we offer you?

• A stimulating and supportive work environment
• Flexible working arrangements, including flexi-time
• 26 days (Pro Rata) annual leave rising to 31 days (Pro rata) with 5 years' local government service

Interviews will be held on: Week Commencing 12.10.2026.

In accordance with council policy, new appointments will normally be made at the first SCP point of the relevant grade. If, at the offer stage, a candidate can provide clear evidence that their skills and/or experience align with a higher point within the grade, appointment at the next SCP point may be considered. Any such decision must be reviewed and approved by the Director

We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.

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