ICT Account Manager

Staffordshire County Council; Stafford; On-site; GBP 42,000 - 62,000; Full time

Job summary

Staffordshire County Council are seeking an ICT Account Manager to partner with Transformation and Finance & Resources Directorates. You will be the trusted ICT partner, shaping technology solutions and ensuring ICT investment delivers tangible value.

You will align business needs with ICT strategy and drive transformational change to improve services and efficiency. You will build senior stakeholder relationships, translate complex business challenges into practical tech options and lead

Qualifications

• Strong ICT knowledge and exceptional relationship-building and influencing skills.
• Experience working with senior stakeholders and delivering business cases for ICT investments.
• Ability to translate complex business needs into practical technology solutions and proposals.

Responsibilities

• Act as the strategic link between the business and ICT to align priorities and investments.
• Build and maintain strong relationships with senior managers, stakeholders, ICT colleagues and suppliers.
• Identify opportunities where technology can improve services, efficiency and enable transformational change.
• Lead the development of business cases for ICT and digital investment aligned to strategy.
• Escalate ICT service delivery issues and drive resolution and continuous improvement across teams.
• Translate technical concepts into clear business-focused recommendations for decision-makers.

Skills

Relationship building

Senior stakeholder engagement

Business partnering

ICT knowledge

Commercial awareness

Negotiation skills

Problem solving

Communication

Contract management

Job description

Are you passionate about using technology to transform services, improve outcomes and build strong relationships with senior stakeholders?

We are looking for an ICT Account Manager to become the trusted ICT partner for our Transformation and Finance & Resources Directorates. In this strategic business partnering role, you will work closely with senior leaders to understand their priorities, shape future technology solutions and ensure ICT investment delivers real business value.

Acting as the key link between the business and ICT, you will identify opportunities for innovation, support the delivery of transformational change and help drive improvements that enhance customer experience and organisational efficiency. You will also play a key role in driving technology improvements and co-ordinating the resolution of complex issues

This is a varied role offering the opportunity to work across a diverse portfolio of services, support major strategic programmes and play a key part in shaping the future direction of technology across Staffordshire County Council.

This is fixed term until 30 September 2027.

Main Responsibilities

You will:

• Act as the strategic link between the business and ICT.
• Build and maintain strong relationships with senior managers, stakeholders, ICT colleagues and suppliers.
• Support and challenge business areas to identify opportunities where technology can improve services, increase efficiency and enable transformational change.
• Lead and support the development of business cases for ICT and digital investment, ensuring proposals are aligned to organisational and ICT strategy.
• Act as the primary point of escalation for ICT service delivery issues and work collaboratively across ICT teams to drive resolution and continuous improvement.
• Provide expert advice on current and emerging technologies, translating technical concepts into clear business-focused recommendations.
• Support procurement and contract management activities, ensuring ICT contracts remain compliant, deliver value for money and continue to meet business needs.

The Ideal Candidate

You'll have strong ICT knowledge with exceptional relationship building and influencing skills and also

• be comfortable working with senior stakeholders
• be able to understand complex business challenges and translate them into practical technology solutions.
• have strategic stakeholder management and business partnering experience.
• have excellent communication, influencing and negotiation skills, bringing people together, challenge constructively and drive positive outcomes.
• have the ability to build trusted relationships at all organisational levels.
• have experience of developing business cases and supporting transformational change.
• be strong commercial awareness including supplier and contract management.
• have ability to translate complex technical concepts into clear business language.
• have knowledge of ICT services, digital transformation and emerging technologies.
• have excellent problem-solving and decision-making skills.
• have strong organisational skills with the ability to manage competing priorities.
• be passion for delivering excellent customer service and continuous improvement.

For more information about the role please contact: Alison Brock on 01785 895821 or [e-mail]

Interviews will be held on Thursday 15 September 2026

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as yourapplication meets the minimum criteria for the post.

As you'll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that's why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.