ICT SENIOR ANALYST - NEW FOREST DISTRICT COUNCIL

Berry Recruitment; United Kingdom; Hybrid; GBP 40,000 - 43,000; Full time

Benefits offered by this job

27 days annual leave plus bank holid a

Local Government Pension Scheme with 7

Job summary

New Forest District Council is seeking an ICT Senior Analyst to join their team on a hybrid, full-time basis. You will lead administration and optimisation of the revenues and benefits systems, working with suppliers and internal stakeholders to deliver reliable services.

The role focuses on improving delivery, testing, data migration and system integration, with opportunities to drive digital transformation and continuous improvement across council IT services.

Qualifications

• Strong experience in application delivery, technical support and service improvement.
• Experience with NEC solutions is desirable but not essential.
• Experience with Microsoft 365 technologies, including Teams, SharePoint and Power Platform.
• Experience developing and supporting low-code solutions using Power Apps, Power Automate and Data verse.
• Experience supporting both cloud-based and on-premises business applications.
• Knowledge of server administration, troubleshooting, maintenance and performance monitoring.
• Experience working within hybrid infrastructure environments.
• A strong understanding of system integrations, data management and connectivity.
• Experience leading technical work streams or projects.
• The ability to communicate effectively with stakeholders at all levels.
• Knowledge of ITIL, service management principles and Agile methodologies.
• Excellent problem-solving skills and attention to detail.
• A genuine interest in continuous learning and improving technology and services.

Responsibilities

• Application administration, configuration and optimisation.
• End-to-end testing, system assurance and quality improvement.
• Supporting data migration, integration and validation activities.
• Managing supplier relationships and providing technical liaison.
• Supporting digital transformation and business improvement projects.
• Identifying opportunities to simplify processes, reduce risk and improve services.
• Working with project managers, analysts and stakeholders to deliver successful change.
• Troubleshooting and resolving complex technical issues across interconnected systems.

Skills

Application delivery

Technical support

Service improvement

Hybrid infrastructure

Cloud & on-prem

ITIL & Agile

Tools

Power Platform

Power Apps

Power Automate

Data verse

SharePoint

Microsoft 365

NEC solutions

Job description

New Forest District Council

Salary: 40,174 - 43,236 per annum, with progression up to 44,472 for exceptional performance
Hybrid Working Full-Time

Berry Recruitment is recruiting on behalf of New Forest District Council for an experienced and motivated ICT Senior Analyst to join their team.

Are you an experienced ICT professional looking for an opportunity where your technical expertise can make a real difference?

New Forest District Council is undertaking an ambitious Digital Transformation Programme, focused on improving services, enhancing customer experiences and creating more efficient and sustainable ways of working.

We are looking for an ICT Senior Analyst who can turn technical opportunities into practical solutions and who enjoys working collaboratively to deliver continuous improvement.

The Role

As an ICT Senior Analyst, you will play a key role in supporting and improving the Council's applications and technical services.

You will act as the technical lead for the revenues and benefits systems, taking responsibility for administration, configuration and ongoing optimisation. You will work closely with suppliers, project teams and internal stakeholders to ensure systems are reliable, effective and aligned with business requirements.

Your responsibilities will include:

• Application administration, configuration and optimisation.
• End-to-end testing, system assurance and quality improvement.
• Supporting data migration, integration and validation activities.
• Managing supplier relationships and providing technical liaison.
• Supporting digital transformation and business improvement projects.
• Identifying opportunities to simplify processes, reduce risk and improve services.
• Working with project managers, analysts and stakeholders to deliver successful change.
• Troubleshooting and resolving complex technical issues across interconnected systems.

About You

We are looking for someone with a strong technical background who is proactive, analytical and committed to delivering excellent service.

You should ideally have:

• Strong experience in application delivery, technical support and service improvement.
• Experience with NEC solutions is desirable but not essential.
• Experience with Microsoft 365 technologies, including Teams, SharePoint and Power Platform.
• Experience developing and supporting low-code solutions using Power Apps, Power Automate and Data verse.
• Experience supporting both cloud-based and on-premises business applications.
• Knowledge of server administration, troubleshooting, maintenance and performance monitoring.
• Experience working within hybrid infrastructure environments.
• A strong understanding of system integrations, data management and connectivity.
• Experience leading technical work streams or projects.
• The ability to communicate effectively with stakeholders at all levels.
• Knowledge of ITIL, service management principles and Agile methodologies.
• Excellent problem-solving skills and attention to detail.
• A genuine interest in continuous learning and improving technology and services.

What's on Offer?

• 40,174 - 43,236 per annum, with progression up to 44,472 for exceptional performance.
• 27 days annual leave plus bank holidays.
• Membership of the Local Government Pension Scheme, including AVC options.
• Employee Assistance Programme offering 24/7 legal, financial and well being support.
• Flexible hybrid working arrangements.
• Employee discounts at major retailers, supermarkets and restaurants.
• Cycle to Work Scheme, with savings of up to 40% on bikes and accessories.
• The opportunity to work on meaningful digital transformation projects within local government.

Interested?

This is an excellent opportunity for an experienced ICT professional to join New Forest District Council and play an important role in shaping the future of digital services.

We are committed to fair and inclusive recruitment. All applicants will be considered on the basis of their skills, experience, qualifications and ability to perform the role, and no applicant will be treated less favourably because of a protected characteristic under the Equality Act 2010.