ICT Remote Support Officer – First-Line IT Help

Tameside & Glossop NHS FT; Ashton-under-Lyne; Remote; GBP 26,000 - 34,000; Full time

Benefits offered by this job

NHS Pension

Flexible working

Annual leave

Sick pay

Eye tests

Gym discount

Bike loan

Salary sacrifice car

Job summary

Tameside and Glossop Integrated Care NHS Foundation Trust is seeking an ICT Remote Support Officer to provide first-line support at the Tameside General Hospital site and remote assistance across the Integrated Care Organisation.

The role emphasizes efficient incident logging, understanding of PCs and hardware, and support to users and partner organisations. NHS Pension and flexible working are among benefits offered.

Qualifications

• Familiarity with ITIL best practices and incident management.
• Experience delivering first-line IT support.
• Ability to provide remote assistance and resolve basic issues.

Responsibilities

• Log, monitor and escalate incidents and service requests using ITSM processes.
• Maintain incident and service request records for all ICT systems.
• Resolve basic incidents at first point of contact.
• Escalate to 2nd/3rd line as appropriate.

Skills

ITIL knowledge

First line support

Remote support

Communication skills

Tools

Remote Support Tools

Job description

Tameside and Glossop Integrated Care NHS Foundation Trust is seeking an ICT Remote Support Officer to provide first-line support at the Tameside General Hospital site and remote assistance across the Integrated Care Organisation.

The role emphasizes efficient incident logging, understanding of PCs and hardware, and support to users and partner organisations. NHS Pension and flexible working are among benefits offered.