Primary Care IT Technician

Tameside Hospital; Ashton-under-Lyne; Hybride; GBP 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Flexible working

NHS Pension Scheme

Free eye tests and health checks

Gym discount

Free bicycle loan scheme

Salary sacrifice car scheme

Stress support

Bereavement leave

Résumé du poste

Tameside and Glossop Integrated Care NHS Foundation Trust is seeking a Primary Care IT Technician to deliver ICT services across 35 GP practices and 5 PCN sites. The role involves installing, configuring and maintaining end-user equipment and software, plus remote support and field travel to various ICT locations.

Core hours are 7:30 to 18:00 with a rota; remote and field work are required and travel to NHS sites is expected.

Qualifications

• IT subject qualification or equivalent IT experience.
• Formal ITIL V3 Foundation is preferred.
• Experience with office 365 and patient information systems.

Responsabilités

• Install, configure and maintain end user devices and software.
• Support endpoint hardware and software connected to ICT networks.
• Deploy hardware/software to end users locally and remotely.
• Ensure security standards and SOPs are followed.
• Provide cover for IT Tier 1 and collaborate with Tier 3 teams.

Connaissances

ITIL Foundation (V3)

Desktop hardware config

PC & peripherals

Office 365

Data confidentiality

Emis Web

SystmOne

Server operating systems

Active Directory

Interpret user requirements

Communication skills

Prioritisation

Accuracy & attention to detail

IT Technician / Field Engineer

Formation

HNC/HND/Foundation Degree IT subject or equivalent

A levels or equivalent

ITIL Foundation V3

Outils

Emis Web

SystmOne

Microsoft Office 365

Active Directory

Windows Server

Description du poste

Tameside and Glossop Integrated Care NHS Foundation Trust

Primary Care IT Technician

The closing date is 28 October 2026

The post-holder will participate in the delivery of the ICT services across the entire Tameside and Glossop Health and Social Care Integrated Care Organisation (ICO). Supporting the installation, configuration and maintenance of end user equipment, systems and software mainly to deliver the primary care IT service across 35 GP practice and 5 primary care network (PCN) locations within the Tameside and Glossop estate.

Duties will include providing effective and efficient IT support and technical advice on desktop, laptop and peripheral technologies, and other third party systems across the ICT service while actively managing, troubleshooting and resolving IT hardware and software technical issues quickly in order to minimise impact on end user device unavailability.

Provide support cover on short-term basis for colleagues in the IT Tier 1. To work alongside Tier 3 colleagues and other ICO / partner organisations as required.

Core hours of the service are 7:30 a.m. to 18:00 p.m. The post holder will be expected to be a member of an IT technician rota covering the core hours. The IT technician is also required to work remotely and in the field including travel to any of the 35 GP sites, 5 PCN sites or other ICT locations therefore it is expected that the successful candidate will have the ability to travel.

Main duties of the job

Support the installation, configuration and maintenance of end user equipment, systems and software to deliver the ICT service.

To support endpoint hardware and software defined and any ICO supported equipment connected to the ICT network. This includes for example desktops, laptops, printers and scanners. This list of equipment is not exhaustive and will change as necessary in line with improvements in technology and service requirement.

The physical and remote deployment of hardware and software to ICT end users through the use of physical media, remote server based tools and applications. To support the software installed on all end point devices, including desktops and laptops. This list of equipment is not exhaustive and will change as necessary in line with improvements in technology and service requirements

The physical and logical connection of hardware to the network to enable connectivity to support the service needs. To ensure that all security requirements are adhered to without exception, and that all standards and SOP's are followed

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Compassion
• Accountability
• Respect

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.

Benefits include:

• flexible working
• 27-33 days annual leave plus bank holidays
• sick pay
• NHS Pension Scheme
• free eye tests and health checks
• gym discount
• free bicycle loan scheme
• salary sacrifice car scheme
• support with stress
• bereavement
• relationships
• finance
• and much more

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role isunfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting the minimum salary threshold of £41,700 per annumand/or the requiredskill levelset by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.

Person Specification

Qulifications

• HNC/HND/Foundation Degree level qualification in an IT subject or equivalent experience
• Suitable education standard - A levels or equivalent
• Achievement of ITIL Foundation qualification at V3

Experience

• Experience of desktop software & hardware configuration
• Experience of PC & peripheral hardware components
• Excellent understanding of Microsoft Office 365 products
• Awareness of data confidentiality
• Experience of primary care information systems Emis Web / SystmOne
• Experience of server operating systems
• Experience of active directory

Skills

• Ability to interpret user requirements
• Excellent written and verbal communication skills
• Ability to deal with sensitive situations with tact and diplomacy
• Ability to prioritise conflicting requirements
• Excellent accuracy and attention to detail
• Experience as an IT Technician / Field Engineer

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust