IT Service Desk Technician – 24/7 On-Call Support

Sherwood Forest Hospitals NHS Foundation Trust; Sutton-in-Ashfield; On-site; GBP 23,000 - 32,000; Full time

Job summary

Sherwood Forest Hospitals NHS Foundation Trust is seeking a Service Desk Technician to act as the first point of contact for IT incidents and service requests. You will perform remote troubleshooting, determine solutions, and strive for first-time resolution while maintaining service levels and patient-focused care.

The role includes regular shift patterns and on-call out-of-hours support to ensure 24/7 IT coverage across NHIS sites.

Qualifications

• Excellent customer service and communication skills.
• Strong IT troubleshooting and problem-solving abilities.
• Ability to work in a fast-paced digital healthcare environment.

Responsibilities

• Be the first point of contact for IT incidents and service requests.
• Perform remote troubleshooting and determine appropriate solutions.
• Aim for first-time fix and meet service level targets.
• Support a 24/7 on-call rota to provide coverage for NHIS sites.

Skills

IT support

Customer service

Job description

Sherwood Forest Hospitals NHS Foundation Trust is seeking a Service Desk Technician to act as the first point of contact for IT incidents and service requests. You will perform remote troubleshooting, determine solutions, and strive for first-time resolution while maintaining service levels and patient-focused care.

The role includes regular shift patterns and on-call out-of-hours support to ensure 24/7 IT coverage across NHIS sites.