IT Support Analyst: Customer-First Tech Support

The Christie NHS Foundation Trust; Manchester; On-site; GBP 26,000 - 32,000; Full time

Job summary

The Christie NHS Foundation Trust in Manchester is seeking an IT Support Analyst to help staff with a range of IT inquiries, requests and issues. You will work in a supportive Digital Services team, delivering friendly, professional customer service and building technical knowledge while assisting with hardware, software and digital service requests across the Trust.

Role emphasizes helping colleagues at remote and satellite sites, ensuring clear communication, timely updates and escalation when

Qualifications

• Provide friendly, professional and customer-focused IT support to Trust staff.
• Assist with a wide range of IT enquiries, requests and issues.
• Develop knowledge and confidence in supporting hardware, software and digital service requests.

Responsibilities

• Support staff across the Trust, including remote and satellite sites, with timely assistance.
• Escalate complex issues and work with experienced colleagues to resolve them.
• Share knowledge and learning within the team to support continuous improvement.

Skills

Customer service

IT knowledge

Problem solving

Teamwork

Tools

ITSM system

Job description

The Christie NHS Foundation Trust in Manchester is seeking an IT Support Analyst to help staff with a range of IT inquiries, requests and issues. You will work in a supportive Digital Services team, delivering friendly, professional customer service and building technical knowledge while assisting with hardware, software and digital service requests across the Trust.

Role emphasizes helping colleagues at remote and satellite sites, ensuring clear communication, timely updates and escalation when