ICT Business Applications Analyst

Clear IT Recruitment Limited; Chatham; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

An IT recruitment firm is seeking an ICT Business Applications Analyst for a hybrid role in Chatham, Kent on a 3-month contract, with possibilities for a permanent position. Responsibilities include providing 2nd line application support, developing solutions using M365 products, collaborating with providers, and leading ICT projects. Ideal candidates should demonstrate technical expertise in system administration and possess problem-solving skills for software enhancements and training delivery.

Qualifications

• Experience in providing 2nd line support for applications.
• Proficiency in developing solutions using M365 products.
• Ability to collaborate with software providers.

Responsibilities

• Provide 2nd line support for applications.
• Develop business solutions from M365 products.
• Collaborate with software providers for improvements.
• Support application upgrades and UAT.
• Maintain data retention policies within systems.
• Conduct system administration duties.
• Lead ICT business projects.
• Identify system improvements.
• Investigate new technologies.
• Provide training for new software.

Skills

2nd line support

M365 products (Power Apps, Power Automate, SharePoint, Dynamics)

system administration

technical expertise

Job description

Our client is seeking an ICT Business Applications Analyst to join their team on a 3 month contract with the possibility of a permanent position afterwards. The role will be based in Chatham, Kent on a hybrid basis.

Responsibilities

• Providing 2nd line support for applications and work with the wider ICT Team to deliver a comprehensive and unified service to the business.
• Develop business solutions from a suite of M365 products (Power Apps, Power Automate, SharePoint, Dynamics etc)
• Collaborating with software providers to resolve incidents and deliver enhancements to solutions.
• Supporting upgrades and patching applications, including User Acceptance Testing, development and maintenance of thorough UAT scripts.
• Working with the Governance Team and data owners to set up and maintain data retention policies within systems.
• Carrying out system administration duties to support general maintenance, changes in staff, procedure and access required.
• To be the ICT lead for business projects, providing technical expertise and assisting in process design and solution delivery and implementation.
• Identifying system improvements and efficiencies to support business processes.
• Investigating new technologies and solutions based on requirements, make and support recommendations.
• To provide training and user guides for colleagues for new releases of software, enh...