Information Communications Technician Apprentice

South Yorkshire Apprenticeship Hub; South Yorkshire; On-site; GBP 12,000 - 17,000; Full time

Job summary

My Pension Expert Limited is offering an ICT Apprentice position at Doncaster College, training to become an Information Communications Technician (Level 3). The apprentice will provide first-line technical support across the business, troubleshoot hardware and software, configure devices, assist with user accounts, and help monitor and maintain Microsoft 365 services.

The role includes on- and off-the-job training, block releases, and progression opportunities.

Qualifications

• Strong communication and IT literacy are essential.
• Ability to log and manage support requests accurately.
• Familiarity with Microsoft 365 applications preferred.

Responsibilities

• Provide first-line technical support to staff via phone, email, Teams and in person.
• Assist with user account management and password resets.
• Configure devices and assist with onboarding and leaver processes.
• Maintain IT asset records and monitor system performance.

Skills

Communication

IT skills

Attention to detail

Organisation

Problem solving

Administrative

Number skills

Analytical

Team working

Initiative

Patience

Tools

Microsoft 365

Active Directory

Job description

MY PENSION EXPERT LIMITED

Apprenticeship Level 3

Apply by: 06/11/2026

About The Role

Join our friendly IT team as an ICT Apprentice! You'll provide first-line technical support to colleagues across the business while gaining hands-on experience troubleshooting hardware and software issues, configuring devices, supporting users, and helping manage business systems and technology services.

General duties including:

User Support

• Provide first-line technical support to staff via phone, email, Microsoft Teams, and in person
• Log, update, and manage support requests through the IT Service Desk
• Assist users with password resets, account access issues, and basic troubleshooting
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
• Escalate complex issues to senior members of the IT team when required

Hardware and Device Management

• Prepare and configure laptops, desktops, mobile phones, and other IT equipment
• Assist with new starter and leaver processes, including account creation and equipment allocation
• Install and maintain approved business software
• Maintain accurate records of IT assets and equipment.
• Assist with the administration of Microsoft 365 and Active Directory
• Support user account management activities
• Help monitor system performance and report issues
• Assist with software updates, patching activities, and general maintenance tasks

Cybersecurity

• Support the IT team in maintaining cybersecurity controls and best practices
• Assist with security awareness initiatives across the business
• Monitor and report suspicious emails or security concerns
• Help ensure devices comply with company security standards

Documentation and Continuous Improvement

• Create and maintain user guides and technical documentation
• Contribute to process improvements and IT projects
• Maintain accurate records of support activities and resolutions
• Participate in team meetings and training sessions

You must be able to travel to and from work and college.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates

We need to ask all applicants whether they have any relevant criminal convictions and or pending investigation as defined by the Rehabilitation of Offenders Act 1974. Relevant meaning offences against a person, whether violent or sexual, offences involving drugs or controlled substances, or theft. A declaration of a relevant Criminal Conviction will result in a Risk Assessment being carried out to determine whether the applicant poses a risk to the welfare or safety of others. This does not include warnings, cautions, reprimands and (for example) speeding fines/points.

A YES ANSWER DOES NOT AUTOMATICALLY EXCLUDE YOUR APPLICATION.

Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.

About The Training

Training will be at Doncaster College where you will access a wide range of facilities on offer.

Block release/ Day release.

You will undertake the Information Communications Technician standard.

https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1

You will undertake Functional Skills for English and/or Maths if needed.

You will undertake both on and off-the-job training by a team of industry qualified professionals to give you the best skills, knowledge and experience that will help you become an IT Technician of the future!

About The Employer

My Pension Expert are the UK's leading at-retirement financial adviser, committed to helping clients make informed decisions about their retirement. Our specialists provide clear, expert pension adviser to help maximise the potential of the clients pension and to help them understand what options are available.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Patience

Training Provider

DN COLLEGES GROUP

Course/Training

Information communications technician (level 3)

Apply by: 06/11/2026