IT Support Apprentice

Radis; Tamworth; On-site; GBP 9,000 - 12,000; Full time

Benefits offered by this job

Level 3 Apprenticeship

Job summary

Radis is recruiting a Level 3 Information Communications Technician Apprentice at our Head Office in Tamworth. You will gain hands-on IT support experience while working toward a Level 3 ICT Apprenticeship.

The role covers day-to-day IT support, device setup, Microsoft 365 administration, and ICT projects across our care services and offices, with travel UK-wide and on-site visits as needed.

Qualifications

• GCSEs with English and Maths required; may need Functional Skills if needed.
• Eligible to work in the UK; sponsorship not available.
• Interest in IT and a willingness to learn and develop customer service skills.

Responsibilities

• Provide first-line IT support by phone, email and in person.
• Log, investigate and resolve IT requests within service levels.
• Escalate complex issues to senior ICT staff.
• Configure and deploy laptops, desktops, mobile devices and tablets.
• Create, update and remove user accounts and access permissions.
• Support Microsoft 365 applications and Windows devices.
• Assist with maintaining IT hardware, software and asset records.
• Visit care services and offices to provide on-site support when needed.

Skills

IT enthusiasm

Customer service

Problem solving

Organisational skills

Teamwork

GCSE English & Maths

Education

Level 3 ICT Apprenticeship

Tools

Microsoft 365

Windows 11

IT hardware basics

Networking basics

Job description

Level 3 ICT Apprentice

About the Role

We are looking for an enthusiastic and motivated ICT Apprentice to join our ICT team at our Head Office in Tamworth B77. The role is full time, Monday to Friday 9am-5pm.

This is an excellent opportunity to gain hands-on experience while working towards a Level 3 Information Communications Technician Apprenticeship. You'll work alongside experienced ICT professionals, supporting colleagues across our care services and offices while developing the technical and customer service skills needed for a successful career in IT.

You’ll be involved in day-to-day IT support, setting up devices, maintaining IT equipment, assisting with Microsoft 365 administration and supporting ICT projects across the business.

What You’ll Do

• Provide first-line IT support to colleagues by phone, email and in person.
• Log, investigate and resolve IT support requests within agreed service levels.
• Escalate more complex technical issues to senior members of the ICT team.
• Configure and deploy laptops, desktops, mobile phones and tablets.
• Create, update and remove user accounts and access permissions.
• Support Microsoft 365 applications and Windows devices.
• Assist with maintaining IT hardware, software and asset records.
• Help install and configure printers, monitors and other IT equipment.
• Support office openings, relocations and ICT implementation projects.
• Work with third-party suppliers where required.
• Visit care services and offices to provide on-site support when needed.
• Follow ICT policies, cyber security procedures and data protection requirements.

What We're Looking For

Essential

• A genuine interest in IT and technology.
• Good communication and customer service skills.
• A positive attitude with a willingness to learn.
• Good problem-solving skills.
• Strong organisational skills and attention to detail.
• Able to work independently and as part of a team
• A minimum of 5 GCSEs with grade 9 to 4 (A* to C) including English and Maths. Apprentices that don't have GCSE English and Maths may need to complete Functional SKills to achieve Level 2 during the course
• Eligible to work in the UK. we are unable to offer sponsorships or switches

Desirable

• Basic knowledge of Windows 11.
• Familiarity with Microsoft 365 applications.
• Basic understanding of computer hardware and networking.
• Awareness of cyber security and safe working practices.
• A full UK driving licence and access to your own vehicle, or working towards obtaining one.

Training

You will complete the Level 3 Information Communications Technician Apprenticeship Standard, gaining practical experience alongside structured training delivered by an approved apprenticeship provider.

Additional Information

The role includes occasional travel to offices and care services across England and Wales. A full UK driving licence and access to your own vehicle would be an advantage.

The role also involves setting up, moving and installing IT equipment, which may require manual handling.

Radis is committed to equality, diversity and inclusion and welcomes applications from all sections of the community.

INDST