Hybrid Works Planner: Repairs & Scheduling

Repair Operations; City of Edinburgh; Hybrid; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Pension plan

35 days annual leave

Cashback for healthcare

Bonus scheme

Training and development

Employee discounts

Job summary

Places for People is seeking a Planning and Scheduling Coordinator to coordinate and plan work for the internal workforce across planned tasks, investments, compliance events, and responsive repairs such as gas and empty homes.

This role combines office attendance with remote working, demanding strong organisation and communication skills to keep systems accurate, provide timely forecasts, and maintain excellent customer service.

Qualifications

• Previous experience in a customer service or customer facing role.
• Prior experience using a scheduling database.
• Experience with managing multiple activities across both occupied and empty domestic properties, ensuring timely completion and adherence to schedules.

Responsibilities

• Coordinate and plan work for the internal workforce, including planned tasks, investments, compliance events, and responsive repairs such as gas and empty homes.
• Help improve customer service by ensuring appointments are met and customers are kept informed at every stage.
• Deliver timely forecasts to Field Opera Managers when repair volumes exceed available resources.

Skills

Customer service

Scheduling database

Property management

Tools

Scheduling software

Job description

Places for People is seeking a Planning and Scheduling Coordinator to coordinate and plan work for the internal workforce across planned tasks, investments, compliance events, and responsive repairs such as gas and empty homes.

This role combines office attendance with remote working, demanding strong organisation and communication skills to keep systems accurate, provide timely forecasts, and maintain excellent customer service.