Hybrid Temporary Accommodation Specialist

Merton Council; Uxbridge Moor; Hybrid; GBP 37,000 - 38,000; Full time

Job summary

Merton Council is hiring a Temporary Accommodation Officer to join the Housing Needs service. You will coordinate placements, manage bookings and maintain financial records while working with landlords, residents, and colleagues across the Council.

The role requires strong organisation, effective communication and problem-solving skills, with knowledge of homelessness legislation and housing safety standards. A proactive, customer-focused approach is essential.

Qualifications

• Experience in housing, temporary accommodation or a related local authority environment.
• Strong organisational, communication and problem-solving skills.
• Knowledge of homelessness legislation and temporary accommodation responsibilities.
• Understanding of Housing Benefit, Universal Credit housing costs, rent accounts and arrears management.
• Experience with financial administration, processing payments or reconciling accounts.

Responsibilities

• Source and arrange suitable, safe and cost-effective temporary accommodation for homeless households.
• Manage accommodation bookings, placements and void properties.
• Undertake property inspections to ensure safety, suitability and housing standards.
• Maintain placement records, rent accounts and financial information.
• Collaborate with Housing Benefit colleagues to ensure prompt claims and minimise arrears.
• Process and reconcile invoices, purchase orders and payments with providers.

Skills

Organisational skills

Communication skills

Problem-solving

IT skills

Job description

Merton Council is hiring a Temporary Accommodation Officer to join the Housing Needs service. You will coordinate placements, manage bookings and maintain financial records while working with landlords, residents, and colleagues across the Council.

The role requires strong organisation, effective communication and problem-solving skills, with knowledge of homelessness legislation and housing safety standards. A proactive, customer-focused approach is essential.