Hybrid Temporary Accommodation Officer – Housing & Benefits

Civic Recruitment Limited; Newport; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

3 Month Contract

Hybrid Working

Location: Newport

Job summary

Civic Recruitment Limited is seeking a dedicated Temporary Accommodation Officer for a 3-month contract in Newport. You will manage temporary accommodation services, engage with residents, and collaborate with landlords and internal teams to ensure quality housing solutions.

The role requires strong admin skills, experience in housing or homelessness, and excellent customer service. Hybrid pattern, with office-based and remote days, supports flexible working while delivering essential housing

Qualifications

• Experience in Housing, Homelessness, or Temporary Accommodation administration.
• Strong administrative and organizational skills.
• Proficiency with databases and Microsoft Office applications.
• Ability to manage competing priorities and meet deadlines.
• Experience with Housing Benefit administration.

Responsibilities

• Manage day-to-day operations of temporary accommodation for homeless households.
• Coordinate emergency and temporary accommodation placements.
• Serve as the primary contact for residents in temporary accommodation.
• Address customer inquiries via phone, email, face-to-face, and community settings.
• Support housing benefit processes, including rent payments and income monitoring.
• Maintain accurate records and update housing management systems.
• Collaborate with landlords, accommodation providers, housing teams, and external agencies.
• Generate reports, statistics, and management data.
• Attend meetings and take minutes as needed.
• Deliver a professional, customer-focused service to residents and stakeholders.

Skills

Administrative skills

Customer service

Microsoft Office

Data protection

Interpersonal communication

Public interaction

Tools

Housing management systems

Databases

Job description

Civic Recruitment Limited is seeking a dedicated Temporary Accommodation Officer for a 3-month contract in Newport. You will manage temporary accommodation services, engage with residents, and collaborate with landlords and internal teams to ensure quality housing solutions.

The role requires strong admin skills, experience in housing or homelessness, and excellent customer service. Hybrid pattern, with office-based and remote days, supports flexible working while delivering essential housing