Hybrid Temporary Housing & Settled Pathways Lead

London Borough of Merton; Wimbledon; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

The London Borough of Merton is seeking a confident, resilient Temporary Accommodation Manager to lead our Temporary Accommodation and Settled Housing Casework teams. You will drive performance, deliver improvements and reduce reliance on costly temporary accommodation.

Hybrid working with at least 60% workplace attendance at Civic Centre, Morden, and a focus on proactive, outcome-focused support for residents.

Qualifications

• Proven leadership of teams and organizational change.
• Experience applying homelessness legislation and housing services.
• Budget management, financial controls and delivering performance targets.

Responsibilities

• Lead, motivate and develop staff, driving accountability and continuous improvement.
• Transform casework practices to proactive, outcome-focused support and clear pathways to settled accommodation.
• Drive initiatives to reduce temporary accommodation costs, length of stay and reliance on nightly paid accommodation.
• Use performance data to identify challenges, improve processes and deliver measurable results.
• Oversee supply and management of safe, suitable and cost-effective temporary accommodation.
• Manage budgets, maximise income and minimise arrears and Housing Benefit subsidy loss.
• Build partnerships with landlords, providers and internal teams to improve housing outcomes.
• Ensure statutory compliance, safeguarding and high standards of customer service.

Skills

Team leadership

Performance management

Change management

Budget management

Stakeholder engagement

Data analysis

Education

Degree in social housing or public administration

Job description

The London Borough of Merton is seeking a confident, resilient Temporary Accommodation Manager to lead our Temporary Accommodation and Settled Housing Casework teams. You will drive performance, deliver improvements and reduce reliance on costly temporary accommodation.

Hybrid working with at least 60% workplace attendance at Civic Centre, Morden, and a focus on proactive, outcome-focused support for residents.