Senior Temporary Accommodation & Housing Manager

Merton Council; London Borough of Merton; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

The London Borough of Merton is seeking an experienced Temporary Accommodation Manager to lead our Temporary Accommodation and Settled Housing Casework teams from Civic Centre, Morden. You will challenge existing practices, inspire high performance and deliver meaningful improvements in service delivery.

In this hybrid role, you will manage budgets, reduce reliance on nightly paid accommodation, build partnerships with landlords and providers, and ensure statutory compliance while safeguarding

Qualifications

• Proven experience of leading teams, managing performance and implementing change.
• Strong knowledge of homelessness legislation, temporary accommodation and housing services.
• Experience of budget management, financial controls and achieving performance targets.
• The ability to challenge existing practices, introduce innovative solutions and drive efficiencies.
• Strong analytical, communication and problem-solving skills.
• The confidence to make decisions, address underperformance and motivate staff.
• A proactive, collaborative approach with a commitment to improving outcomes for residents.

Responsibilities

• Lead, motivate and develop staff, driving a culture of accountability, high performance and continuous improvement.
• Transform casework practices to ensure proactive, outcome-focused support and clear pathways into settled accommodation.
• Drive initiatives to reduce temporary accommodation costs, length of stay and reliance on nightly paid accommodation.
• Use performance data and management information to identify challenges, improve processes and deliver measurable results.
• Oversee the supply and management of safe, suitable and cost-effective temporary accommodation.
• Manage budgets, maximise income and minimise arrears and Housing Benefit subsidy loss.
• Build effective partnerships with landlords, providers and internal teams to improve housing outcomes.
• Ensure statutory compliance, safeguarding and high standards of customer service.

Skills

Leading teams

Performance management

Change management

Homelessness legislation

Temporary accommodation

Budget management

Financial controls

Innovative solutions

Analytical skills

Communication

Problem solving

Decision making

Collaboration

Job description

The London Borough of Merton is seeking an experienced Temporary Accommodation Manager to lead our Temporary Accommodation and Settled Housing Casework teams from Civic Centre, Morden. You will challenge existing practices, inspire high performance and deliver meaningful improvements in service delivery.

In this hybrid role, you will manage budgets, reduce reliance on nightly paid accommodation, build partnerships with landlords and providers, and ensure statutory compliance while safeguarding