24/7 Tech Support Specialist – Hybrid Role

Webhosting; Kings Barton; Hybrid; GBP 24,525 - 29,975; Full time

Benefits offered by this job

27 days annual leave + bank holidays

Contributory pension scheme

Private healthcare and Life assurance

Employee assistance programmes

Free Parking

Discounts at selected local businesses

Job summary

Fasthosts is hiring a Customer/Technical Support Specialist to assist customers with account and technical issues across phone, email, chat and social media.

The role offers hybrid working options, a three-month development program, and commission on upsells; training provided to develop technical and customer service skills.

You should be comfortable with weekend shifts and a rotating pattern; prior call centre experience and strong communication are valued.

Qualifications

• Previous experience in a call centre or comparable customer service environment demonstrating a confidence supporting customers on the phone (and ideally other platforms).
• Passion for IT and the curiosity to learn
• Excellent written and verbal communication skills
• Comfortable with upselling to help solve our customers needs
• Strong problem-solving and analytical skills
• Ability to learn under pressure in a fast-paced environment
• Self-motivated with the desire to succeed
• Experience and confidence in handling difficult customers is advantageous

Responsibilities

• As a Customer/Technical Support Specialist, you’ll help our customers with any account or technical issues they might have with our range of products, all while keeping that great customer service vibe going.
• You’ll think ahead for our customers and help them find the right solutions and keep them in the loop.
• If they upgrade their services or try something new, you’ll earn some commission too!
• You’ll undergo a three-month development program and receive ongoing training to grow your technical and customer service skills.

Skills

Call centre experience

IT passion

Communication skills

Upselling

Problem solving

Learn quickly

Self-motivation

Handling difficult customers

Job description

Fasthosts is hiring a Customer/Technical Support Specialist to assist customers with account and technical issues across phone, email, chat and social media.

The role offers hybrid working options, a three-month development program, and commission on upsells; training provided to develop technical and customer service skills.

You should be comfortable with weekend shifts and a rotating pattern; prior call centre experience and strong communication are valued.