EV Technical Support Specialist — Weekend Shifts

Osprey Charging Network

Greater London

On-site

GBP 27,000 - 38,000

Full time

6 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

25 days annual leave

Private Medical Insurance

Salary Sacrifice Schemes (EV, nursery,

Season Ticket Loans

Tech Loans

Flexible Bank Holidays

Learning and Development Opportunities

Ability to grow in your role

Job summary

Osprey Charging Network is seeking a Technical Support Administrator to diagnose and resolve issues across a mix of simple fixes and deeper troubleshooting. You will be the first point of contact and a key link between frontline support and technical specialists while maintaining high service levels.

The role emphasizes independent work within a collaborative team, with documentation to improve processes and efficiency.

Qualifications

Excellent verbal and written communications skills.
Proficiency in Salesforce or other CRM tools is a plus.
Passionate about exceptional customer service with previous experience.

Responsibilities

Investigating and resolving technical issues—ranging from simple fixes to more in-depth troubleshooting.
Acting as the first point of contact for queries with the expertise to go beyond basic troubleshooting.
Diagnosing, analysing, and resolving issues efficiently while knowing when to elevate.
Working independently while being an active team player in a collaborative environment.
Documenting solutions and improving processes to enhance future support efficiency.
Providing feedback on recurring issues and contributing to continuous improvement efforts
Managing shift-based work to ensure users receive support when they need it.