ERP Support Analyst

Eclipse IT Recruitment; Leicester; On-site; GBP 26,000 - 36,000; Full time

Job summary

Eclipse IT Recruitment is seeking an ERP-focused support specialist to cover 1st line IT support, ERP issue resolution, and system upgrades. The role involves collaborating with users and third parties, plus delivering remote and on-site assistance across a retail/warehousing environment.

You will handle incident logging, testing changes, and reporting, while maintaining strong customer service and a hands-on approach in a busy team.

Qualifications

• ERP application support experience
• 1st Line IT support experience
• Upgrading systems and ensuring they are supported
• Some SQL experience
• Retail/warehousing environment experience is a plus
• Customer service focus and good communication across levels
• Strong organisation and ability to prioritise workload
• Hands-on attitude

Responsibilities

• Provide ERP support, implementation and reporting
• Act as main contact for ERP issues with users and third parties
• Remote and on-site software support for business users
• Installations and upgrades of software
• Log and update tickets in the system
• Test and implement system changes including reports and screens

Skills

ERP application support

1st Line IT Support

SQL

Customer service

Organisational skills

Hands-on attitude

Job description

Responsibilities and Duties

The role will encompass elements of ERP support, implementation and reporting.

1. 1. You'll be the main point of contact for any ERP related issues, working with key business stake holders and working alongside 3rd party suppliers. This will include but is not limited to:

• identifying, investigating and resolving issues with ERP systems with close liaison with Users.
• Troubleshooting of coding issues and managing the resolutions to those issues, either with the internal team or with 3rd parties
• Network support including applying Updates, rebooting servers etc
• Support of retail shop IT including EPOS tills etc
• Correction of data issues
• Logging calls in the company's tracking system and provide updates to users
• Testing and implementing system changes including reports, requestors and screen changes

2. Provide remote & on-site software support for the business users

3. Installation and upgrades of software

4. Logging, processing and updating, tickets via our ticket logging system and liaison with users

Key Skill and Experience

1. 1. ERP application support experience (any ERP system will be fine)
2. 2. Experience in a 1st Line IT Support environment
3. 3. Upgrading systems, ensuring they are fully supported and performing optimally
4. 4. Some SQL
5. 5. Experience of working in a customer focussed retail environment and/or warehousing would be an advantage
6. 6. Customer Service focussed (both internal customers and external customers) with good communication skills at all levels
7. 7. Has good organisational Skills. Able to manage and prioritise own workload and to work to team and project deadlines
8. 8. A 'hands-on' attitude

This is a great opportunity to work in a varied role within a supportive, collaborative team. We are looking for a dynamic and engaging communicator with the ability to nurture key working relationships