Customer Support Specialist: Growth, Training & Perks

Test Email; Shalden; Sur place; GBP 25 000 - 32 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Medical benefits

Training program

Résumé du poste

Test Email is seeking a dedicated Customer Support Representative to join our team. You will ensure customer satisfaction by delivering exemplary and timely assistance, handling inquiries, and resolving complaints effectively.

You will manage high volumes of calls and emails, identify customer needs, document interactions, and contribute to ongoing product and service improvements while upholding our standards of service excellence.

Qualifications

• Experience in a customer support role.
• Track record of meeting or exceeding quotas.
• Strong communication skills, both phone and written.
• Familiarity with CRM systems.
• Ability to multitask and manage time effectively.
• High school diploma or equivalent; college degree preferred.

Responsabilités

• Managing large amounts of incoming calls and emails.
• Identifying customers' needs, clarifying information, researching every issue, and providing solutions.
• Establishing a good relationship and engagement with customers and facilitating the sales process.
• Maintaining customer records by updating account information.
• Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Contributing to team effort by accomplishing related results as needed.
• Understanding and promoting company programs.

Connaissances

Customer support experience

Active listening

Verbal communication

Written communication

CRM systems

Time management

Multi-tasking

Formation

High school diploma or equivalent

Outils

CRM software

Description du poste

Test Email is seeking a dedicated Customer Support Representative to join our team. You will ensure customer satisfaction by delivering exemplary and timely assistance, handling inquiries, and resolving complaints effectively.

You will manage high volumes of calls and emails, identify customer needs, document interactions, and contribute to ongoing product and service improvements while upholding our standards of service excellence.