Hybrid Tech Support Engineer – Medical Pathology Analysers

TRS Consulting; Fenny Stratford; Hybrid; GBP 38,000 - 44,000; Full time

Benefits offered by this job

Hybrid working (two days at home)

Job summary

TRS Consulting is recruiting for a Technical Support Engineer to service Medical Pathology Analysers in the United Kingdom. The role offers a hybrid pattern with two days at home and three in the office, a 37.5-hour week Monday to Friday, and a package including a £37,500 base salary plus a £6,000 bonus, totaling £43,500 in earnings.

You will provide technical support and first line fixes via telephone and connectivity tools, assist customers with issues on diagnostic analysers, guide users

Qualifications

• Experience in a service engineering capacity within high value capital equipment environments.
• Engineering/electronics ONC level or higher is required.
• Full training will be provided for the product range.

Responsibilities

• Provide technical support and first line fixes via telephone and connectivity tools.
• Support customers with issues on medical diagnostic analysers.
• Guide users through troubleshooting via phone and video calls.
• Escalate unresolved issues to the Field Service Engineering team.

Skills

Technical support

Field service

Troubleshooting

Education

ONC in engineering/electronics

Tools

Connectivity tools

Medical diagnostics systems

Job description

TRS Consulting is recruiting for a Technical Support Engineer to service Medical Pathology Analysers in the United Kingdom. The role offers a hybrid pattern with two days at home and three in the office, a 37.5-hour week Monday to Friday, and a package including a £37,500 base salary plus a £6,000 bonus, totaling £43,500 in earnings.

You will provide technical support and first line fixes via telephone and connectivity tools, assist customers with issues on diagnostic analysers, guide users