Hybrid Software Support Manager — Customer Success Leader

Wagstaff Recruitment; Thornbury; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private Healthcare

Incentive

Flexible benefits

Job summary

Wagstaff Recruitment is partnering with a Bristol-based B2B technology business to recruit a Software Support Manager. The role focuses on customer success, problem resolution, and effective communication across stakeholders.

You will train customers on the software and coordinate with engineers and field staff to deliver swift solutions. Located in Thornbury, Gloucestershire, the role supports occasional travel to customer sites and even abroad when needed, with hybrid working: 3 days in the

Qualifications

• Experience in software support or IT support in a customer-facing role.
• Ability to resolve issues and manage escalations efficiently.
• Willingness to travel to customer sites occasionally.
• Strong communication with stakeholders.

Responsibilities

• Drive customer success and act as a pivotal conduit for problem resolution.
• Train customers on used software and processes.
• Liaise between software engineers, customers, and field engineers.
• Travel to customer sites as needed; occasional international travel.

Skills

Customer support B2B

Problem solving

Learning new tech

Escalation handling

Job description

Wagstaff Recruitment is partnering with a Bristol-based B2B technology business to recruit a Software Support Manager. The role focuses on customer success, problem resolution, and effective communication across stakeholders.

You will train customers on the software and coordinate with engineers and field staff to deliver swift solutions. Located in Thornbury, Gloucestershire, the role supports occasional travel to customer sites and even abroad when needed, with hybrid working: 3 days in the