System Support Analyst

Bright Horizons; Northampton; On-site; GBP 40,000 - 65,000; Full time

Job summary

Bright Horizons in the United Kingdom is seeking a Business Systems Analyst to support the system change lifecycle across internal teams and vendors. You will act as a subject matter expert, liaising with business owners, users, service desks and developers to manage changes and releases.

The role involves documenting findings, requirements, procedures and test artefacts, with emphasis on accuracy and audit readiness. A proactive, collaborative, technically curious mindset is essential.

Qualifications

• Learn and support end-to-end system change lifecycle.
• Facilitate workshops with the business, users and/or vendors.
• Map processes, write procedures and create project documentation.
• Gather, document and analyse business requirements and rules.
• Complete gap and impact analyses.
• Support UAT activities with test plans and scripts.

Responsibilities

• Learn, understand and support the end to end system change lifecycle (Bright Horizons and vendor).
• Facilitate workshops with the business, users and/or vendors and ensure findings are documented.
• Manage a system change pipeline and change log, liaising with owners, users, service desk and vendors.
• Collect data, research, analyse information and document findings.
• Follow through on system support issues to ensure they are resolved.
• Produce clear documentation to convey complex information to varied audiences.

Skills

Analytical mindset

PC literate

Team player

Question users confidently

Flexible approach

Job description

The purpose of this role is to support the Business and IT team with system implementation and support. The role will act as the subject matter expert for systems. You will liaise with the business and vendors to manage any system changes, releases or updates for both small and large cross functional changes. The role and work will be varied and gives the opportunity for someone to not only contribute to the growth of our business, but also to develop their own skillset and further their career.,

• Learn, understand and support the end to end system change lifecycle (Bright Horizons and vendor)
• Learn about the tools used by Developers or vendors to manage change
• Facilitate workshops with the business, users and/or vendors and ensure findings are documented
• Manage a system change pipeline and change log. This will mean liaising with business owners, system users, service desk, developers, training and vendors
• Collect data, carryout research, analyse information and document findings
• Follow through on system support issues to ensure they are raised correctly and resolved
• Map processes, write procedures and create project documentation
• Gather, document, verify and analyse business requirements and business rules
• Complete gap and impact analysis
• Support UAT activities by helping to develop and refine test plans, test cases and test scripts. You will also need to analyse test results, elevate any issues and raise any risks
• Support implementation by working on plans, rollout schedules etc
• Produce clear and concise documentation to help convey complex information to a variety of audiences.
• Provide SOX, audit and compliance support as and when required. This will mean running the weekly user access checks, gathering evidence for auditors (internal and external), attending audit reviews and answering questions on system user access.
• Establish and maintain good working relationships with different areas of the business and with vendors, Real desire to learn and has a positive can do attitude
• System change/process Improvement orientated
• PC literate
• Has an analytical mindset and can be versatile when it comes to problem solving
• Not afraid to ask questions and is able to question/challenge users at all levels with confidence
• Can consider the "big picture" whilst still working to a very low level of detail
• Can work on their own and as part of a team
• Has a flexible approach to their role and the work undertaken
• Can be hands on when required to get the job done
  Prior experience of working within a nursery setting would be an advantage