Hybrid SME Insurance Account Manager

IPS Group; Maidstone; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A UK-based insurance company is seeking an SME Commercial Account Handler to join their established team in Maidstone. The ideal candidate will have experience in commercial broking, responsible for managing a portfolio of SME clients, including renewals and claims support, ensuring compliance with FCA requirements. This full-time position offers a hybrid working model, requiring two office days per week, increasing to three after training completion. Strong negotiation skills and confident communication are essential for success.

Qualifications

• Previous experience in a commercial account handling role, ideally within the SME space.
• Good understanding of commercial lines products.
• Solid understanding of FCA requirements and Consumer Duty standards.

Responsibilities

• Handle a portfolio of SME clients and support the full lifecycle of client servicing.
• Manage renewals, MTAs, client queries, and basic claims support.
• Negotiate with insurers across a range of commercial products.

Skills

Client service skills

Confident communication

Negotiation skills

Tools

Acturis

Job description

A UK-based insurance company is seeking an SME Commercial Account Handler to join their established team in Maidstone. The ideal candidate will have experience in commercial broking, responsible for managing a portfolio of SME clients, including renewals and claims support, ensuring compliance with FCA requirements. This full-time position offers a hybrid working model, requiring two office days per week, increasing to three after training completion. Strong negotiation skills and confident communication are essential for success.