Hybrid Service Management Consultant

FSP; Reading; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid working opportunities

Competitive salary

Career development tools

Industry-leading coaching and mentoring

Job summary

A leading consultancy in the UK is seeking a Service Management Consultant to join their team. The role involves working with clients to enhance their service management capabilities using frameworks like ITIL and Agile. Responsibilities include designing service management organizations and conducting assessments. The ideal candidate has a strong understanding of IT service management and experience with tools like ServiceNow. This role offers a competitive salary and the opportunity for hybrid working.

Qualifications

• Hands-on experience in delivering high-quality service offerings.
• Knowledge of ITIL, SIAM, ISO20000, COBIT, and Agile practices.
• Practical experience in service delivery to clients.

Responsibilities

• Design service management organizations considering people, process, and technology.
• Conduct audits and maturity assessments in service management.
• Lead workshops for service improvement and performance assessments.

Skills

ITIL v3 and v4 understanding

Team leadership in Service Management

Communication skills

Experience with ServiceNow

Tools

Service Management Toolsets

Job description

A leading consultancy in the UK is seeking a Service Management Consultant to join their team. The role involves working with clients to enhance their service management capabilities using frameworks like ITIL and Agile. Responsibilities include designing service management organizations and conducting assessments. The ideal candidate has a strong understanding of IT service management and experience with tools like ServiceNow. This role offers a competitive salary and the opportunity for hybrid working.