ServiceNow ITSM Lead - Hybrid, UK Public Sector

UK Shared Business Services Ltd (UKSBS); Swindon; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A public sector business service provider is seeking an experienced ServiceNow professional in the UK for a hybrid role. Responsibilities include administering ServiceNow, managing integrations, and ensuring compliance with security standards. Candidates must have experience in ITSM principles and stakeholder management along with a certification in ServiceNow preferred. Ideal for someone looking to contribute to an evolving public sector organization focusing on transformation and improvements.

Qualifications

• Demonstrable experience in supporting ServiceNow infrastructure or similar ITSM/CSM SaaS platform.
• Proven experience with ITSM/CSM principles and processes.
• Ability to manage stakeholder needs and inputs effectively.

Responsibilities

• Administer and configure ServiceNow for various business processes.
• Ensure compliance with security requirements alongside data protection teams.
• Monitor system logs to troubleshoot user issues and manage integrations.

Skills

Supporting ServiceNow infrastructure

ITSM and CSM principles

Stakeholder management

Multi-tasking and prioritisation

Recommendations for improvements

Education

Certification in ServiceNow or equivalent

Tools

ServiceNow

SolarWinds

APIs

SCCM

Okta

Job description

A public sector business service provider is seeking an experienced ServiceNow professional in the UK for a hybrid role. Responsibilities include administering ServiceNow, managing integrations, and ensuring compliance with security standards. Candidates must have experience in ITSM principles and stakeholder management along with a certification in ServiceNow preferred. Ideal for someone looking to contribute to an evolving public sector organization focusing on transformation and improvements.