SIAM Service Manager — Hybrid, Multi-Supplier

Women in Data®; London; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Hybrid working

Private healthcare

Non-contributory pension

Life assurance

Income protection

Job summary

A leading data organization in London is seeking a Product Service Manager to enhance IT services supporting financial market regulations. The role requires a blend of technical expertise and service leadership, focusing on managing supplier relationships and incident response. Ideal candidates should have experience in service management frameworks and strong problem-solving skills. The position offers 25 days of holiday, hybrid working options, and competitive benefits.

Qualifications

• Experience in complex, multi-supplier IT environments.
• Ability to manage supplier relationships and ensure value.
• Experience with Agile and Project Management methodologies.
• Hands-on experience in technical troubleshooting and validation.
• Strong communication skills for diverse audiences.

Responsibilities

• Oversee IT service delivery through third-party suppliers.
• Provide hands-on technical support and resolve issues.
• Manage service changes and supplier adjustments.
• Lead incident response and escalation processes.
• Maintain service management tools for compliance.

Skills

SIAM service management

Supplier relationship management

Project Management/Agile DevOps

ServiceNow proficiency

Technical troubleshooting

Risk Management methodologies

Clear communication

Education

ITIL V3 certification

Tools

ServiceNow

Job description

A leading data organization in London is seeking a Product Service Manager to enhance IT services supporting financial market regulations. The role requires a blend of technical expertise and service leadership, focusing on managing supplier relationships and incident response. Ideal candidates should have experience in service management frameworks and strong problem-solving skills. The position offers 25 days of holiday, hybrid working options, and competitive benefits.