Hybrid Service Desk Admin - CAFM & Maintenance Coordination

Vita Student; Alderley Edge; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Holidays

Flexible working hours

On-site parking

Free on-site restaurant

Perkbox

Royal London Pension

Job summary

Vita Student, the UK’s leading provider of purpose-built student accommodation, is seeking a Service Desk Administrator in Alderley Edge. This role supports sites, engineers and suppliers, coordinating maintenance via INVIDA CAFM, and ensures service standards are met.

Office-based with one optional home day per week. You will manage requests, schedule works, and maintain records while fostering clear communication and strong relationships with teams and contractors.

Qualifications

• Previous administration experience in a busy and fast-moving environment.
• Excellent attention to detail and a commitment to accurate record keeping.
• Confidence using Microsoft Office, particularly Excel and Outlook, and a willingness to learn new systems.
• Strong communication skills, with the ability to build positive relationships with a range of people.
• A proactive and solutions-focused approach when faced with challenges.
• A genuine desire to provide great service and support others.
• The ability to work independently while being a positive and collaborative team member.

Responsibilities

• Manage maintenance requests from start to finish, ensuring issues are resolved efficiently and residents receive a great experience.
• Review, prioritise and coordinate repair requests through our CAFM software, INVIDA.
• Schedule works and collaborate with in-house engineers, contractors and suppliers to keep jobs moving.
• Act as a key point of contact for maintenance queries, providing timely updates and support to site teams.
• Monitor ticket progress, follow up on outstanding actions, and ensure accurate completion records are maintained.
• Coordinate quotations, approvals, purchase orders and site access arrangements to support effective service delivery.
• Maintain accurate records, documentation and compliance information within our systems.
• Support the procurement of maintenance services, parts and equipment.
• Take ownership of your workload, ensuring service levels, response times and quality standards are consistently achieved.
• Identify opportunities to improve processes, systems and ways of working as we continue to develop our service desk function.

Skills

Administrative experience

Excellent attention to detail

Communication skills

Organisational skills

Proactive problem solving

Independent worker

Microsoft Office (Excel, Outlook)

Tools

Microsoft Office

Excel

Outlook

Job description

Vita Student, the UK’s leading provider of purpose-built student accommodation, is seeking a Service Desk Administrator in Alderley Edge. This role supports sites, engineers and suppliers, coordinating maintenance via INVIDA CAFM, and ensures service standards are met.

Office-based with one optional home day per week. You will manage requests, schedule works, and maintain records while fostering clear communication and strong relationships with teams and contractors.