Service Desk Administrator – CAFM & INVIDA Support

Vita Group; Alderley Edge; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Free on-site Parking

Free on-site Restaurant

Perkbox

Royal London Pension

Parties & Events

Career Development

24/7 Employee Assistance

Job summary

Vita Group is hiring a Service Desk Administrator in the UK. This office-based role offers a flexible schedule with one day per week at home. You will manage maintenance requests through INVIDA CAFM, liaise with engineers and suppliers, and maintain accurate records while ensuring service levels are met.

You should bring strong admin experience, attention to detail, and proficiency in Excel/Outlook, with a proactive, customer-focused mindset to support residents and site teams.

Qualifications

• Previous administration experience in a busy environment.
• Excellent attention to detail and accurate record keeping.
• Proficient in Microsoft Office, especially Excel and Outlook; quick to learn new systems.
• Strong communication skills and ability to build relationships.
• Proactive, solution-focused approach and willingness to help others.
• Capable of working independently while collaborating with the team.

Responsibilities

• Manage maintenance requests from start to finish to ensure residents have a great experience.
• Prioritise and coordinate repair requests using INVIDA CAFM software.
• Schedule works and coordinate with engineers, contractors and suppliers.
• Serve as a point of contact for maintenance queries and provide updates to site teams.
• Monitor ticket progress and maintain accurate completion records.
• Process quotations, purchase orders and site access arrangements.
• Maintain records and compliance information in systems.
• Support procurement of maintenance services and equipment.
• Own workload to meet service levels and response times.
• Identify process improvements for the service desk.

Skills

Administration

Attention to detail

Excel

Outlook

Communication

Independent work

Problem solving

Tools

INVIDA CAFM

Job description

Vita Group is hiring a Service Desk Administrator in the UK. This office-based role offers a flexible schedule with one day per week at home. You will manage maintenance requests through INVIDA CAFM, liaise with engineers and suppliers, and maintain accurate records while ensuring service levels are met.

You should bring strong admin experience, attention to detail, and proficiency in Excel/Outlook, with a proactive, customer-focused mindset to support residents and site teams.