Hybrid Service Designer for User-Centred Transformation

Experis (Austria); Halford CP; Hybrid; GBP 65,000 - 92,000; Full time

Job summary

Experis is seeking a Service Designer for a 3-month contract in the UK. The role is hybrid with two days onsite per week in Telford/Worthing, and involves collaborating with researchers, designers and developers to create high-quality, user-centred services.

You will lead design discussions, develop deliverables such as personas, experience maps and service blueprints, and present outcomes to both technical and non-technical stakeholders.

Qualifications

• Experience creating high-quality service design deliverables, including personas, experience maps, insights packs, user flow maps, and service blueprints.
• Ability to thrive in highly complex service areas.
• Ability to establish and communicate design solutions that fulfil user needs and business objectives.
• Experience visualising end-to-end services across multiple business areas and government departments.
• Ability to collaborate effectively, build strong working relationships and work as part of a team with a proactive and positive attitude.

Responsibilities

• Collaborate with user researchers, interaction designers, content designers and performance analysts as well as with software developers, policy and legal teams to produce outstanding digital services.
• Deliver world-class, user-centred services that help transform the way services are used so that they are more efficient, simpler, faster and easier to use.
• Lead design on easy-to-use, accessible services whilst maintaining a deep understanding of user needs and business objectives.
• Bridge organisational boundaries to help make designs a success.
• Lead the design perspective in discussions with teams and stakeholders, highlighting opportunities to establish benchmarks and to identify measures to track the impact of changes.
• Use engaging storytelling and visual methods to demonstrate the outcomes of user centred research and design to both technical and non-technical stakeholders.
• Contribute to the development of new value propositions for existing and new clients where necessary.
• Promote design-led service transformation through education, process improvements and ideation/experimentation across the account.

Skills

Service design deliverables

User research collaboration

Stakeholder communication

CESA knowledge

Job description

Experis is seeking a Service Designer for a 3-month contract in the UK. The role is hybrid with two days onsite per week in Telford/Worthing, and involves collaborating with researchers, designers and developers to create high-quality, user-centred services.

You will lead design discussions, develop deliverables such as personas, experience maps and service blueprints, and present outcomes to both technical and non-technical stakeholders.