Service Designer - User-Centred Digital Services (Hybrid)

Experis; Telford; Hybrid; GBP 77,000 - 101,000; Part time

Job summary

Experis is seeking a Service Designer for a 3-month contract in the UK, working in a hybrid mode with 2 days on-site. The role focuses on delivering high-quality, user-centred services across multiple government-facing areas, collaborating with researchers, designers, and developers.

You will lead service design activities, create end-to-end service artefacts, and evangelise user-centred approaches to stakeholders. The position offers an initial contract with potential extension.

Qualifications

• Experience creating service design deliverables such as personas, journey maps, insights packs.
• Ability to thrive in highly complex service areas.
• Ability to communicate design solutions that fulfil user needs and business objectives.
• Experience visualising end-to-end services across multiple business areas and departments.
• Collaborative team player with a proactive and positive attitude.
• User-centred design mindset; share best practices and coach team members.
• Willingness to think differently and try new ideas when opportunities arise.

Responsibilities

• Lead design across services and develop end-to-end service blueprints.
• Collaborate with user researchers, interaction designers, content designers, and developers.
• Present design outcomes to stakeholders using storytelling and visuals.
• Identify measures and benchmarks to track the impact of design changes.
• Promote design-led transformation across the account.

Job description

Experis is seeking a Service Designer for a 3-month contract in the UK, working in a hybrid mode with 2 days on-site. The role focuses on delivering high-quality, user-centred services across multiple government-facing areas, collaborating with researchers, designers, and developers.

You will lead service design activities, create end-to-end service artefacts, and evangelise user-centred approaches to stakeholders. The position offers an initial contract with potential extension.