Contract Service Designer — User-Centered Digital Services

undisclosed; Telford; Hybrid; GBP 54,000 - 89,000; Full time

Job summary

undisclosed is seeking a service designer for a 3-month contract in Telford/Worthing, hybrid two days on site. You will collaborate with user researchers, interaction designers, content designers, performance analysts, and policy and legal teams to deliver high-quality digital services and user-centred experiences.

The role focuses on shaping end-to-end services across government departments, communicating design concepts to stakeholders, and driving design-led transformation.

Qualifications

• Experience creating service design deliverables (personas, journey maps, service blueprints).
• Ability to thrive in highly complex service areas and translate needs into design solutions.
• Ability to communicate design concepts to diverse stakeholders.
• Experience visualising end-to-end services across departments.
• Collaborative, proactive team player with a user-centred mindset.

Responsibilities

• Collaborate with user researchers, interaction designers, content designers and performance analysts as well as with software developers, policy and legal teams to produce outstanding digital services
• Deliver world-class, user-centred services that help transform the way services are used so that they are more efficient, simpler, faster and easier to use
• Lead design on easy-to-use, accessible services whilst maintaining a deep understanding of user needs and business objectives
• Bridge organisational boundaries to help make designs a success
• Lead the design perspective in discussions with teams and stakeholders, highlighting opportunities to establish benchmarks and to identify measures to track the impact of changes
• Use engaging storytelling and visual methods to demonstrate the outcomes of user centred research and design to both technical and non-technical stakeholders
• Contribute to the development of new value propositions for existing and new clients where necessary
• Promote design-led service transformation through education, process improvements and ideation/experimentation across the account.

Skills

Service design

User research

User flows

Stakeholder engagement

CESA knowledge

Job description

undisclosed is seeking a service designer for a 3-month contract in Telford/Worthing, hybrid two days on site. You will collaborate with user researchers, interaction designers, content designers, performance analysts, and policy and legal teams to deliver high-quality digital services and user-centred experiences.

The role focuses on shaping end-to-end services across government departments, communicating design concepts to stakeholders, and driving design-led transformation.