Service Designer

eTeam Workforce Limited; Telford; Hybrid; GBP 75,000 - 98,000; Full time

Job summary

eTeam Workforce Limited is recruiting a Service Designer for a 3-month contract in the UK, with extension likely. The role is based in Telford or Worthing, with two days on-site each week.

You will collaborate with researchers, designers, content designers and developers to deliver user-centred digital services that improve efficiency, simplicity and accessibility.

The assignment offers £469 per day, PAYE through Umbrella, and a fast-paced government-facing environment.

Qualifications

• Experience creating service design deliverables: personas, experience maps, insights packs, user flows, service blueprints
• Ability to work in highly complex service areas
• Ability to align design solutions with user needs and business objectives
• Experience visualising end-to-end services across multiple government departments
• Collaborative, proactive team player with positive attitude
• User-centred design mindset; share best practices and coach others
• Ability to think differently and try new ideas with stakeholders
• Communicate complex design concepts and evangelise user-centred design

Responsibilities

• Collaborate with researchers, designers, analysts and developers to produce outstanding digital services
• Deliver user-centred services that are efficient, simple, fast and easy to use
• Lead design on accessible services while understanding user needs and business goals
• Bridge organisational boundaries to help make designs a success
• Lead design discussions with teams and stakeholders; identify benchmarks and measures
• Use storytelling and visuals to show outcomes of user research and design
• Contribute to development of new value propositions for clients
• Promote design-led service transformation through education, improvements and ideation

Skills

User-centred design

Service design

Stakeholder collaboration

User research

Experience maps

Job description

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Job Title: Service Designer
Duration: 3 months - likely to be extended
Location: Telford or Worthing- 2 days onsite per week

Pay Rate: £469 per day all inc. (PAYE through Umbrella)

Job Description:

What you'll do:

• Work collaboratively with user researchers, interaction designers, content designers and performance analysts as well as with software developers, policy and legal teams to produce outstanding digital services
• Deliver world-class, user-centred services that help transform the way services are used so that they are more efficient, simpler, faster and easier to use
• Lead design on easy-to-use, accessible services whilst maintaining a deep understanding of user needs and business objectives
• Bridge organisational boundaries to help make designs a success
• Lead the design perspective in discussions with teams and stakeholders, highlighting opportunities to establish benchmarks and to identify measures to track the impact of changes
• Use engaging storytelling and visual methods to demonstrate the outcomes of user centred research and design to both technical and non-technical stakeholders
• Contribute to the development of new value propositions for existing and new clients where necessary
• Promote design-led service transformation through education, process improvements and ideation/experimentation across the account.

What you'll need:

• Experience creating high-quality service design deliverables, including personas, experience maps, insights packs, user flow maps, and service blueprints
• Ability to thrive in highly complex service areas
• Ability to establish and communicate design solutions that fulfil user needs and business objectives
• Experience visualising whole, end-to-end services across multiple business areas and government departments
• Ability to collaborate effectively, build strong working relationships and work as part of a team with a proactive and positive attitude
• A positive user-centred design mentality, the ability to share best practices, coach team members and educate the wider account
• Ability to think differently and bring a different lens to stakeholder and user problems as well as be open to try new ideas when the opportunity arises.
• Communicate complex design concepts, show good judgement and evangelise the benefits of user-centred design.