Service Designer CGEMJP00360002

Experis; Telford; Hybride; GBP 77 000 - 101 000; Temps partiel

Résumé du poste

Experis is seeking a Service Designer for a 3-month contract in the UK, working in a hybrid mode with 2 days on-site. The role focuses on delivering high-quality, user-centred services across multiple government-facing areas, collaborating with researchers, designers, and developers.

You will lead service design activities, create end-to-end service artefacts, and evangelise user-centred approaches to stakeholders. The position offers an initial contract with potential extension.

Qualifications

• Experience creating service design deliverables such as personas, journey maps, insights packs.
• Ability to thrive in highly complex service areas.
• Ability to communicate design solutions that fulfil user needs and business objectives.
• Experience visualising end-to-end services across multiple business areas and departments.
• Collaborative team player with a proactive and positive attitude.
• User-centred design mindset; share best practices and coach team members.
• Willingness to think differently and try new ideas when opportunities arise.

Responsabilités

• Lead design across services and develop end-to-end service blueprints.
• Collaborate with user researchers, interaction designers, content designers, and developers.
• Present design outcomes to stakeholders using storytelling and visuals.
• Identify measures and benchmarks to track the impact of design changes.
• Promote design-led transformation across the account.

Description du poste

Role Title: Service Designer

Duration: 3 month initial contract with likelihood of extension

Location: Telford/Worthing. Hybrid 2 days per week onsite

Rate: up to £483 p/d Umbrella inside IR35

Role purpose / summary

• Work collaboratively with user researchers, interaction designers, content designers and performance analysts as well as with software developers, policy and legal teams to produce outstanding digital services
• Deliver world-class, user-centred services that help transform the way services are used so that they are more efficient, simpler, faster and easier to use
• Lead design on easy-to-use, accessible services whilst maintaining a deep understanding of user needs and business objectives
• Bridge organisational boundaries to help make designs a success
• Lead the design perspective in discussions with teams and stakeholders, highlighting opportunities to establish benchmarks and to identify measures to track the impact of changes
• Use engaging storytelling and visual methods to demonstrate the outcomes of user centred research and design to both technical and non-technical stakeholders
• Contribute to the development of new value propositions for existing and new clients where necessary
• Promote design-led service transformation through education, process improvements and ideation/experimentation across the account.

What you'll need:

• Experience creating high-quality service design deliverables, including personas, experience maps, insights packs, user flow maps, and service blueprints
• Ability to thrive in highly complex service areas
• Ability to establish and communicate design solutions that fulfil user needs and business objectives
• Experience visualising whole, end-to-end services across multiple business areas and government departments
• Ability to collaborate effectively, build strong working relationships and work as part of a team with a proactive and positive attitude
• A positive user-centred design mentality, the ability to share best practices, coach team members and educate the wider account
• Ability to think differently and bring a different lens to stakeholder and user problems as well as be open to try new ideas when the opportunity arises.
• Communicate complex design concepts, show good judgement and evangelise the benefits of user-centred design.
• Ideally have knowledge of CESA.

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!