Hybrid Service Designer: Craft User-Centered Services

Exeter; Exeter; Hybrid; GBP 43,000 - 53,000; Full time

Benefits offered by this job

Flexible working

Generous annual leave

Competitive pension

Health and wellbeing initiatives

Job summary

University of Exeter is seeking a Service Designer to design and deliver user-centered services. You will conduct user research, craft service blueprints, and collaborate with multidisciplinary teams to prototype and refine services.

The role emphasizes aligning designs with organisational goals, driving inclusive practices, and contributing to a digital transformation across campuses.

Qualifications

• Experience in User-Centered Design with research, personas, journeys.
• Prototyping and testing service concepts based on user feedback.
• Strong communication to convey complex service designs and influence stakeholders.
• Ability to align service designs with organisational goals and priorities.
• Experience working in Agile environments and adapting to changes.
• Expertise in inclusive design and accessibility standards.
• Ability to build and maintain relationships across teams and the University.

Responsibilities

• Design and deliver user-centered services through research and blueprints.
• Collaborate with multidisciplinary teams to prototype and iteratively improve services.
• Ensure user needs are central to service delivery while aligning with University objectives.

Skills

User-Centered Design

Prototyping

Communication & storytelling

Strategic thinking

Agile

Accessibility & inclusivity

Cross-team collaboration

Job description

University of Exeter is seeking a Service Designer to design and deliver user-centered services. You will conduct user research, craft service blueprints, and collaborate with multidisciplinary teams to prototype and refine services.

The role emphasizes aligning designs with organisational goals, driving inclusive practices, and contributing to a digital transformation across campuses.