Service Designer

Exeter; Exeter; Hybrid; GBP 43,000 - 53,000; Full time

Benefits offered by this job

Flexible working

Generous annual leave

Competitive pension

Health and wellbeing initiatives

Job summary

University of Exeter is seeking a Service Designer to design and deliver user-centered services. You will conduct user research, craft service blueprints, and collaborate with multidisciplinary teams to prototype and refine services.

The role emphasizes aligning designs with organisational goals, driving inclusive practices, and contributing to a digital transformation across campuses.

Qualifications

• Experience in User-Centered Design with research, personas, journeys.
• Prototyping and testing service concepts based on user feedback.
• Strong communication to convey complex service designs and influence stakeholders.
• Ability to align service designs with organisational goals and priorities.
• Experience working in Agile environments and adapting to changes.
• Expertise in inclusive design and accessibility standards.
• Ability to build and maintain relationships across teams and the University.

Responsibilities

• Design and deliver user-centered services through research and blueprints.
• Collaborate with multidisciplinary teams to prototype and iteratively improve services.
• Ensure user needs are central to service delivery while aligning with University objectives.

Skills

User-Centered Design

Prototyping

Communication & storytelling

Strategic thinking

Agile

Accessibility & inclusivity

Cross-team collaboration

Job description

About The Role

Service Designer

This full-time post is available from 4th January 2027 on a permanent basis.

The starting salary will be from £43,482 - £53,301 per annum on grade F depending on experience.

This role offers the opportunity for hybrid working – some time on campus and some from home.

The Digital team are currently looking for a Service Designer. The Service Designer will play a pivotal role in designing and delivering user-centered services by conducting research, creating service blueprints, and collaborating with multidisciplinary teams to prototype and improve services. This role ensures user needs remain central to service delivery while aligning with broader organisational goals and standards.

This role is ideal for someone passionate about improving user experiences and driving innovation through thoughtful service design.

About You

We’re really looking for…

• Experience in User-Centered Design: Strong capability in conducting user research, synthesizing findings, and creating personas, service blueprints, and user journeys.
• Prototyping and Testing: Proficiency in prototyping service concepts and iterating based on user feedback and data insights.
• Communication and Storytelling: Strong visual and verbal communication skills to convey complex service designs and influence stakeholders.
• Strategic Thinking: Capability to align service designs with organisational objectives and manage competing priorities.
• Agile Methodology: Experience working in agile environments, adapting to changing priorities, and leveraging agile tools.
• Accessibility and Inclusivity: Expertise in inclusive design, ensuring services meet diverse user needs and accessibility standards.
• Ability to break down barriers and build lasting relationships across the team and University.

Further information

Please contact Joe Holland, [e-mail].

About The Division

At the University of Exeter, we're embarking on an exciting journey of digital transformation that will reshape the way we educate, research and collaborate. Our commitment to embracing cutting-edge digital technologies and fostering digital skills development is at the heart of our mission. We are dedicated to working with partners who share our values to enhance our education, research and partnerships while meeting the evolving needs of our students and colleagues across our campuses.

We work in an agile way and have organised the team into chapters (groups of people with the same skill sets) and squads (made up of people from the chapters who can work autonomously and to their own goals). We want to test and champion new working models in our squads that push the boundaries of inclusivity, location, and flexibility. Our users will be at the heart of everything we do and we'll develop new ways to deliver value, make things easier and generate new income along the way.

Our new team of visionaries is tasked with supporting the University of Exeter 2030 Strategy, focusing on:

• Simplifying and enhancing the end-to-end digital experience, augmented with physical elements.
• Identifying and testing new opportunities through rich data and insights.
• Developing innovative digital products, services, and platforms.
• Cultivating digital capability, encompassing skills, structure, working methods, technology, data, leadership, and culture.
• Check out our Digital Strategy for more info!

About Us

Transform Your Career and Help Shape a Greener, Healthier, and Fairer Future

We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice. We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably. With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive.

You can read more about our current accreditations and commitment to Equality, Diversity and Inclusion here, including our commitment to the Armed Forces Covenant.

Why our colleagues love working here

• Flexible working opportunities and leading parental leave initiatives
• Generous annual leave (39-41 days including bank holidays)
• Competitive pension contributions
• A genuine dedication to supporting the health and wellbeing of all colleagues – see initiatives
• Sustainability and the environment being at the heart of what we do

How we can help

If you’re considering applying and need support to do so, please get in touch with us at [e-mail]. You can request reasonable adjustments within your application or by contacting us. You can also choose to be considered under our Disability Confident Scheme and find out how this is managed during our recruitment and onboarding process.